PBX Systems Flashcards
6 cards from real Business Phone Systems practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 PBX Systems flashcards as text
What is a hunt group (ring group) in a PBX?
Answer: A set of extensions that ring sequentially or simultaneously when a specific number is dialed
A hunt group distributes incoming calls to a defined set of extensions either one at a time or all at once until someone answers.
What is the function of a CDR (Call Detail Record)?
Answer: Logs details about each call including duration, time, and number dialed
CDRs are records generated by a PBX that document call metadata such as date, time, duration, originating number, and destination.
What does 'blind transfer' mean in a PBX system?
Answer: Transferring a call to another extension without speaking to the receiving party first
A blind transfer immediately sends a call to another extension without the transferring agent speaking to that extension first.
What is a T1 line in the context of business telephony?
Answer: A digital transmission line that carries 24 voice channels at 1.544 Mbps
A T1 line is a dedicated digital circuit that provides 24 DS0 channels, each carrying one voice call at 64 kbps.
What is the purpose of a dial plan in a PBX?
Answer: Defines rules for how the PBX routes calls based on the digits dialed
A dial plan is a set of rules that instructs the PBX how to process and route calls based on the number pattern dialed.
What is Asterisk in the business phone system world?
Answer: An open-source PBX software platform
Asterisk is a widely used open-source PBX framework that runs on Linux and supports VoIP, traditional telephony, and conferencing.