Business Performance Management Balanced Scorecard Framework

Question 1

Who developed the Balanced Scorecard framework?

Accepted Answer

Robert Kaplan and David Norton

Answer

Peter Drucker and Henry Mintzberg

Answer

Michael Porter and Gary Hamel

Answer

W. Edwards Deming and Joseph Juran

Question 2

Which of the four Balanced Scorecard perspectives asks 'How do we look to shareholders?'

Accepted Answer

Financial perspective

Answer

Customer perspective

Answer

Internal process perspective

Answer

Learning and growth perspective

Question 3

What is the primary advantage of the Balanced Scorecard over purely financial performance measurement?

Accepted Answer

It incorporates non-financial drivers that lead to future financial success

Answer

It eliminates the need for financial reporting

Answer

It simplifies reporting to a single composite score

Answer

It replaces the need for strategic planning

Question 4

In the Balanced Scorecard, the 'Learning and Growth' perspective focuses on:

Accepted Answer

Employee capabilities, culture, and technology infrastructure

Answer

Customer retention strategies

Answer

Supply chain efficiency improvements

Answer

Revenue diversification initiatives

Question 5

A 'strategy map' in the Balanced Scorecard context is used to:

Accepted Answer

Visualize cause-and-effect relationships between strategic objectives across perspectives

Answer

Plot geographic market expansion opportunities

Answer

Chart employee career development paths

Answer

Map customer journey touchpoints

Question 6

Which Balanced Scorecard perspective asks 'To achieve our vision, how must we appear to our customers?'

Accepted Answer

Customer perspective

Answer

Financial perspective

Answer

Internal process perspective

Answer

Learning and growth perspective