Business Certifications Change Management & Organizational Development Flashcards
6 cards from real Business Certifications practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
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A force field analysis in change management is used to:
Answer: Identify forces that drive change and forces that restrain change
Force field analysis, developed by Kurt Lewin, identifies the driving forces that support change and the restraining forces that resist it to help plan interventions.
Kurt Lewin's three-stage change model consists of which stages?
Answer: Unfreeze, Change, Refreeze
Lewin's three-stage model describes change as unfreezing existing behaviors and attitudes, making the change, and then refreezing to stabilize and reinforce the new state.
Succession planning in organizational development refers to:
Answer: Identifying and developing internal candidates to fill key leadership roles in the future
Succession planning is the process of identifying and developing employees to fill critical and leadership roles when they become vacant.
What is the purpose of a change readiness assessment?
Answer: To evaluate an organization's capacity and willingness to undergo a change
A change readiness assessment evaluates whether an organization has the culture, leadership, resources, and willingness needed to successfully implement a planned change.
"Span of control" in organizational structure refers to:
Answer: The number of direct reports a manager can effectively supervise
Span of control refers to the number of subordinates or direct reports that a single manager can effectively supervise and manage.
In organizational development, "benchmarking" involves:
Answer: Comparing an organization's processes and performance against top-performing peers
Benchmarking is the practice of comparing an organization's processes, performance metrics, and practices against industry leaders or best-in-class organizations.