Operations Management & Process Improvement Flashcards
7 cards from real BSEM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Operations Management & Process Improvement flashcards as text
What is the purpose of a control chart in quality management?
Answer: To distinguish normal process variation from special-cause variation over time
Control charts plot process data over time with control limits derived from process variation to signal when special causes have entered the process.
In process improvement, what does PDCA stand for?
Answer: Plan, Do, Check, Act
PDCA (Plan-Do-Check-Act), also known as the Deming Cycle, is a four-step iterative method for continuous improvement of processes.
Which of the following best describes 'just-in-time' (JIT) manufacturing?
Answer: Producing and delivering items only as they are needed to reduce inventory
JIT manufacturing aims to produce the right item in the right quantity at the right time, minimizing inventory and associated waste.
In operations management, which forecasting method calculates the average of the most recent n periods to predict future demand?
Answer: Simple moving average
A simple moving average forecasts demand by averaging the actual values from the most recent n time periods, giving equal weight to each.
Which Six Sigma belt level is primarily responsible for leading and executing improvement projects within a functional area?
Answer: Green Belt
Green Belts lead Six Sigma projects part-time within their functional area, applying DMAIC methodology under the guidance of Black Belts.
What does 'throughput' measure in operations management?
Answer: The rate at which a system generates saleable output over a period of time
Throughput is the rate at which an operation produces its products or services, often measured as units per hour or revenue generated per period.
What is the main objective of Total Quality Management (TQM)?
Answer: To achieve long-term success through customer satisfaction by involving all employees in quality improvement
TQM is a management philosophy that seeks long-term success by integrating quality improvement into all organizational functions with full employee participation.