Leadership & Team Management Flashcards

Which conflict resolution strategy results in both parties gaining something, often called a 'win-win' outcome?

Answer: Collaborating

Collaborating (or integrating) seeks solutions that fully satisfy both parties' interests rather than splitting the difference.

Herzberg's two-factor theory distinguishes between 'hygiene factors' and 'motivators.' Which is a motivator?

Answer: Achievement and recognition

Herzberg identified achievement, recognition, responsibility, and growth as motivators that actively drive job satisfaction.

Delegation of authority in engineering management is most effective when:

Answer: The manager retains responsibility while transferring authority to a subordinate

Effective delegation transfers the authority to act while the manager retains ultimate accountability for the outcome.

In performance management, a SMART goal is one that is:

Answer: Specific, Measurable, Achievable, Relevant, Time-bound

SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound, ensuring clarity and accountability.

Which communication barrier is most common in multicultural engineering project teams?

Answer: Differences in language, cultural norms, and communication styles

Language differences and varied cultural norms around directness, hierarchy, and feedback frequently cause miscommunication in diverse teams.

The Path-Goal theory of leadership suggests that a leader's primary role is to:

Answer: Remove obstacles and provide support so followers can achieve their goals

Path-Goal theory holds that effective leaders clear barriers, provide resources, and adapt their style to help employees reach their objectives.