Practice Test Geeks(BGE) Baltimore Gas and Electric Practice Test
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Customer Service & Safety Compliance Flashcards

7 cards from real BGE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Customer Service & Safety Compliance flashcards as text

  1. BGE's 'Peak Rewards' program asks customers to reduce energy use during peak demand periods. What type of program is this?

    Answer: A demand response program with bill credits for curtailing usage

    Peak Rewards is a voluntary demand response program where customers earn bill credits in exchange for allowing BGE to cycle their central A/C or heat pump during high-demand periods.

  2. A customer complains that their bill doubled compared to the same month last year. Before assuming a billing error, a representative should first check:

    Answer: Degree day data and the customer's usage history for weather-related consumption differences

    Comparing degree day data (heating/cooling demand) with usage history often explains apparent billing anomalies driven by seasonal weather differences.

  3. Under OSHA's Lockout/Tagout (LOTO) standard 29 CFR 1910.147, energy isolation must be verified by:

    Answer: Testing the equipment after applying lockout devices to confirm it is de-energized

    OSHA LOTO requires workers to physically test equipment after lockout to verify zero energy state before beginning maintenance.

  4. A residential customer on BGE's hardship list is facing winter disconnection. Under Maryland PSC rules, how many days advance written notice must BGE provide?

    Answer: 14 days

    Maryland regulations require BGE to provide at least 14 days written notice before disconnecting service to customers on the hardship list.

  5. Which of the following is a BGE-approved method for a customer to report a streetlight outage?

    Answer: Calling BGE's customer service line or submitting a report via BGE's website

    Customers can report streetlight outages by calling BGE customer service or using the online reporting tool at BGE's website.

  6. A BGE technician is asked to work on energized electrical equipment above 50 volts. Per OSHA's Electrical Safety standard, what PPE is required at minimum?

    Answer: Rubber insulating gloves rated for the voltage level and arc flash protective equipment

    OSHA requires rubber insulating gloves rated for the specific voltage and appropriate arc flash PPE when working on or near energized electrical equipment.

  7. When a BGE customer requests to start new service, which of the following is typically required to establish a new account?

    Answer: A minimum deposit determined by credit check, or proof of positive credit history

    BGE requires new customers to pass a credit check; those without qualifying credit history may be asked to pay a security deposit.