Staff and Client Management Flashcards

Under most U.S. rules, tips received by salon employees are:

Answer: Taxable income that must be reported

Tips are taxable income and must be reported to the IRS by employees.

What is the key difference between an employee and an independent contractor for a salon owner?

Answer: The owner controls how/when an employee works but not a contractor

Behavioral and financial control distinguishes employees from independent contractors under IRS rules.

A client requests a service that could damage their over-processed hair. The best response is to:

Answer: Advise against it and recommend a safer alternative

Professional judgment means educating the client and offering a safer option to protect hair integrity.

Which key performance indicator (KPI) reflects the average revenue per client visit?

Answer: Average ticket

Average ticket is total revenue divided by number of client visits.

What is the most professional way to handle a client's confidential information?

Answer: Keep it private and secure per privacy practices

Client privacy and discretion build trust and protect the salon's reputation.

A strong employee performance review should be:

Answer: Regular, documented, and tied to measurable goals

Consistent, documented reviews tied to metrics give fair, actionable feedback.

Why is cross-training staff on multiple services valuable to a salon?

Answer: It increases flexibility and coverage during absences

Cross-trained staff can cover services when colleagues are out, keeping the schedule full.