Professional Standards and Ethics Flashcards
7 cards from real BBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Standards and Ethics flashcards as text
Which of the following best describes 'due diligence' in a clerical setting?
Answer: Thoroughly verifying information before submitting or filing documents
Due diligence requires careful, thorough verification of information to ensure accuracy and prevent errors in official records.
An employee discovers that a coworker has been submitting duplicate reimbursement claims. This situation should be:
Answer: Reported to a supervisor or ethics hotline as potential fraud
Duplicate reimbursement claims constitute potential fraud against the county and must be reported through official channels.
What is the primary purpose of a public agency's code of ethics?
Answer: To establish standards ensuring public trust and integrity in government services
Codes of ethics exist to maintain public confidence by guiding employees toward transparent, fair, and honest conduct.
You are finalizing a public records request and realize the file contains information exempt from disclosure. You should:
Answer: Redact the exempt information and release only what is permissible
Proper public records handling requires releasing all non-exempt materials while redacting only the portions legally protected from disclosure.
Maintaining professional boundaries with the public means:
Answer: Treating all members of the public consistently and without favoritism
Professional boundaries require consistent, fair treatment of everyone without letting personal relationships or biases create preferential service.
Which action violates the principle of impartiality for a county clerical employee?
Answer: Expediting a friend's application ahead of others in queue
Expediting a friend's application gives unfair preferential treatment, violating the impartiality required of public servants.
When ending a workday, an employee with access to confidential databases should:
Answer: Log out and lock the workstation to prevent unauthorized access
Logging out and locking the workstation prevents unauthorized access to sensitive county systems after hours.