Professional Standards and Ethics Flashcards
7 cards from real BBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Standards and Ethics flashcards as text
A coworker asks you to sign their timesheet because they forgot to clock in but swear they were present. What is the most ethical response?
Answer: Refuse and advise them to speak with a supervisor
Signing a timesheet you did not witness is falsification of records, so directing the coworker to their supervisor is the proper action.
Which behavior best demonstrates accountability in a clerical role?
Answer: Acknowledging a mistake and correcting it promptly
Accountability means owning mistakes and taking corrective action without waiting to be directed.
You receive a personal package at your work address. Under most county workplace policies, this is:
Answer: Prohibited because it misuses county resources and address
Using government office addresses for personal deliveries violates policies against misuse of public resources.
An employee witnesses a supervisor accepting a gift from a vendor. The FIRST step should be to:
Answer: Report the observation through the appropriate ethics or compliance channel
Potential ethics violations should be reported through official channels such as an ethics hotline or compliance officer.
What does 'conflict of interest' mean in a county workplace context?
Answer: A personal interest that could improperly influence an official decision
A conflict of interest arises when personal relationships or financial interests could bias an employee's official duties.
When handling sensitive personnel files, a clerical employee should:
Answer: Store them in a locked cabinet and limit access to authorized staff
Personnel records are confidential and must be secured in locked storage accessible only to those with a legitimate need.
A clerk is asked by a manager to alter a date on an official document to avoid a missed deadline. The clerk should:
Answer: Refuse because altering official records is fraudulent regardless of who requests it
Altering official government documents constitutes fraud, and no managerial request makes it permissible.