Core Knowledge and Fundamentals Flashcards
7 cards from real BBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Core Knowledge and Fundamentals flashcards as text
Which of the following is an example of a primary source document in an office filing system?
Answer: An original signed contract
A primary source document is the original record—such as a signed contract—rather than a derivative or copy prepared from it.
What does the acronym 'RSVP' mean when it appears on a formal invitation?
Answer: Please respond (from the French 'Répondez s'il vous plaît')
RSVP is a French phrase meaning 'Répondez s'il vous plaît,' or 'Please respond,' requesting that the recipient confirm attendance.
A clerk must type a table with three columns: Name, Department, and Extension. The data does not align properly when printed. The quickest fix using a word processor is to:
Answer: Insert tab stops or use the table feature to ensure consistent alignment
Tab stops and the table feature in word processors are designed to create consistent column alignment, whereas spacebar spacing shifts unpredictably with different fonts or printers.
Which type of business correspondence is typically used for brief, internal communication within an organization?
Answer: Memorandum (memo)
Memorandums (memos) are the standard format for concise, internal communication between departments or staff within an organization.
An employee processes 240 forms in an 8-hour workday. What is the average number of forms processed per hour?
Answer: 30
240 forms ÷ 8 hours = 30 forms per hour.
When answering a multi-line office phone, which action demonstrates the best professional telephone etiquette?
Answer: Answer by the third ring with a greeting identifying the office and your name
Answering by the third ring with a proper greeting that identifies the office and the employee sets a professional tone and respects the caller's time.
Under LA County HR policy principles, when an employee disagrees with a performance evaluation, the appropriate first step is to:
Answer: Discuss the concerns with the supervisor and request a review through proper channels
The appropriate first step is to address concerns directly with the supervisor and follow the established review process before escalating to formal grievance procedures.