Professional Ethics & Standards Flashcards
7 cards from real ATA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics & Standards flashcards as text
A customer asks you to install a draw-weight mod that exceeds the bow manufacturer's published maximum. What is the ethically correct response?
Answer: Refuse the modification and explain why it voids the manufacturer warranty and creates safety risk
Installing components beyond manufacturer specifications creates a safety hazard and violates ATA ethical standards, regardless of customer consent.
Under ATA standards, when should a bow technician document a repair in writing?
Answer: For every service interaction, regardless of scope
ATA best practices require written documentation of all service work to maintain accountability and protect both technician and customer.
A competitor's customer comes in claiming your shop did a bad tune job — but the bow was never in your shop. How should you respond?
Answer: Politely clarify you have no record of the bow, then offer to assess its current condition professionally
Professional ethics require honesty about your shop's work history while still offering helpful service to the customer.
Which practice best demonstrates commitment to continuing education as an ATA-certified technician?
Answer: Attending ATA trade shows and manufacturer training seminars annually
ATA encourages technicians to pursue formal manufacturer and industry training to stay current with evolving bow technology.
A technician notices a hairline crack in a riser during a routine string change. The customer says 'just put the string on, it's fine.' What should the technician do?
Answer: Refuse to service the bow and clearly inform the customer of the safety defect in writing
A structurally compromised bow presents a serious injury risk; ethical duty requires the technician to refuse unsafe service and document the finding.
When quoting a repair estimate, ATA ethical standards require that you:
Answer: Provide an honest written estimate before beginning work
Transparent pre-service estimates protect the customer from surprise charges and reflect the professional integrity expected of certified technicians.
An employee asks you (the shop owner/senior tech) to backdate a warranty claim so it falls within the coverage window. You should:
Answer: Refuse, as falsifying dates constitutes fraud regardless of the circumstances
Backdating a warranty claim is fraud — it violates ATA ethical standards and potentially federal law.