ATA Bow Tech Customer Service & Sales Flashcards
6 cards from real ATA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 ATA Bow Tech Customer Service & Sales flashcards as text
When a customer brings in a bow for a tune, what is the first step a certified bow technician should perform?
Answer: Inspect the bow for any damage or safety concerns
A thorough safety and condition inspection must always precede any tuning or service work on a customer's bow.
A customer complains that arrows are hitting left of center. Which question best helps diagnose the issue before adjusting the bow?
Answer: Are you a right-handed or left-handed shooter?
Knowing the shooter's dominant hand is essential before diagnosing left/right impact inconsistencies.
A beginner customer asks which bow draw weight is right for them. What is the most appropriate recommendation for an adult beginner?
Answer: 40–50 lbs for a comfortable, learnable starting point
40–50 lbs provides enough power for target practice and hunting while remaining manageable for beginners.
When upselling accessories to a customer, what approach aligns with ATA professional standards?
Answer: Recommend only what genuinely improves the customer's shooting goals
ATA standards emphasize customer-focused recommendations that match real needs rather than maximizing transaction value.
A customer is unsatisfied with a bow tune performed yesterday. How should a bow technician respond?
Answer: Offer to reassess and re-tune the bow at no additional charge
Professional service standards require standing behind your work and addressing customer dissatisfaction promptly.
What documentation practice is recommended when completing service on a customer's bow?
Answer: Record work performed, settings adjusted, and parts replaced on a service ticket
A written service record protects both the technician and the customer and provides a history for future service visits.