ASUS Professional Standards & Ethics 5

Question 1

A technician suspects that a repaired device will fail again soon due to an underlying issue not covered by the current repair order. What is the ethical action?

Accepted Answer

Inform the customer of the suspected underlying issue before they leave the service center

Answer

Say nothing so the customer returns for another billable repair

Answer

Fix the hidden issue without telling the customer to seem heroic

Answer

Write an internal note but do not communicate it to the customer

Question 2

Which action would constitute a breach of professional ethics when managing customer repair records?

Accepted Answer

Accessing a customer's repair history without a legitimate business reason

Answer

Archiving completed repair records securely

Answer

Updating records with new findings during an active repair

Answer

Logging all parts replaced with serial numbers

Question 3

An ASUS-certified technician completes a repair but is unsure whether it fully resolves the issue. What should they do before returning the device?

Accepted Answer

Perform thorough post-repair testing and document results before returning the device

Answer

Return the device and address complaints if they arise

Answer

Tell the customer it is fixed to avoid further questions

Answer

Charge for the repair and offer a discount on a future visit if needed

Question 4

What is the appropriate response when a customer requests a detailed explanation of a repair that the technician finds difficult to explain simply?

Accepted Answer

Take time to explain in plain language the customer can understand

Answer

Use as much technical jargon as possible to appear knowledgeable

Answer

Refer the customer to the service manual

Answer

Decline to explain as it is proprietary technical information

Question 5

Under professional standards, how should a technician respond if a repair they performed is found to have caused a new problem during a follow-up visit?

Accepted Answer

Acknowledge the possibility, investigate thoroughly, and rectify any technician-caused issue at no charge

Answer

Claim the new problem is unrelated to the previous repair

Answer

Charge the standard diagnostic fee before investigating

Answer

Ask the customer to prove the technician caused the issue

Question 6

A customer specifically requests that original ASUS parts be used in their repair. The service center has only compatible third-party parts available. What is the correct course of action?

Accepted Answer

Inform the customer that original parts are unavailable, explain the alternative, and let the customer decide

Answer

Install the third-party parts without mentioning the substitution

Answer

Refuse the repair and offer no alternatives

Answer

Install third-party parts and document them as original ASUS parts

Question 7

Which of the following workplace behaviors best demonstrates the ethical standard of continuous improvement for an ASUS-certified professional?

Accepted Answer

Actively seeking feedback, reviewing repair outcomes, and pursuing updated training

Answer

Relying solely on skills learned during initial certification

Answer

Avoiding difficult repairs to maintain a perfect success record

Answer

Keeping process improvements secret to maintain a personal competitive advantage