ASUS Professional Standards & Ethics 4

Question 1

A technician accidentally damages a component that was working before the repair began. What is the professional obligation?

Accepted Answer

Disclose the accidental damage to the customer immediately and arrange for correction at no additional charge

Answer

Conceal the damage and hope the customer does not notice

Answer

Charge the customer for replacing the damaged component

Answer

Blame the damage on the original problem

Question 2

When is it acceptable to perform additional repairs beyond the agreed scope without customer approval?

Accepted Answer

Never — all additional work requires prior customer authorization

Answer

Whenever the technician believes the extra work is beneficial

Answer

Only in genuine emergencies where not acting would cause immediate, irreversible harm to the device

Answer

Whenever the technician can complete the work quickly

Question 3

Which of the following best describes the concept of professional integrity for an ASUS technician?

Accepted Answer

Consistently acting honestly, transparently, and in the customer's best interest regardless of convenience

Answer

Always completing repairs as fast as possible

Answer

Keeping all technical knowledge secret to maintain a competitive advantage

Answer

Agreeing with everything the customer says to avoid conflict

Question 4

A customer becomes verbally aggressive during a service dispute. What is the recommended professional response?

Accepted Answer

Remain calm, listen actively, de-escalate, and involve a supervisor if needed

Answer

Respond aggressively to assert authority

Answer

Immediately end all communication and refuse further service

Answer

Give the customer whatever they demand to end the confrontation

Question 5

An ASUS service center technician is offered a financial incentive by a parts supplier to recommend their components exclusively. What should the technician do?

Accepted Answer

Decline and report the offer to management as a potential conflict of interest

Answer

Accept the incentive since it supplements their income

Answer

Accept but keep the arrangement private

Answer

Accept only if the parts are of equivalent quality

Question 6

What is the correct handling of a customer's personal data encountered during a repair?

Accepted Answer

Access only what is strictly necessary for the repair and do not copy or retain personal data

Answer

Back it up to a personal drive for safekeeping

Answer

Review all data to ensure there are no software conflicts

Answer

Share relevant files with the team to speed up diagnosis

Question 7

Why should ASUS-certified technicians provide realistic repair timeframes rather than overly optimistic estimates?

Accepted Answer

Accurate timeframes set proper customer expectations and maintain trust

Answer

Longer estimates allow more time for additional billable work

Answer

Customers prefer vague timeframes so they are not disappointed

Answer

Underestimating time has no negative consequences