ASUS Professional Standards & Ethics 3

Question 1

During a repair, a technician notices the customer's device contains content that may be illegal. What is the appropriate response?

Accepted Answer

Stop the repair, document findings, and report to the appropriate authority per legal requirements

Answer

Delete the content immediately without reporting

Answer

Complete the repair and pretend not to have seen it

Answer

Show the content to coworkers before deciding

Question 2

Which of the following best describes informed consent in the context of device repair?

Accepted Answer

The customer is given a clear explanation of the repair, costs, and risks before authorizing work

Answer

The technician decides what repairs are needed without input from the customer

Answer

The customer signs a blank authorization form at drop-off

Answer

Consent is assumed once the device is left at the service center

Question 3

A technician is asked to repair a device that is still under manufacturer warranty but has clearly been opened by a third party. What should they do?

Accepted Answer

Inform the customer that third-party opening likely voided the warranty before proceeding

Answer

Proceed with the repair without mentioning the voided warranty

Answer

Refuse all service without any explanation

Answer

Open the device further and complete repairs at no charge

Question 4

How should an ASUS-certified technician handle a situation where a repair is beyond their current skill level?

Accepted Answer

Acknowledge the limitation and escalate to a more experienced technician or specialist

Answer

Attempt the repair anyway to avoid looking incompetent

Answer

Return the device without any explanation

Answer

Charge the customer and delay the repair indefinitely

Question 5

What does 'duty of care' mean for a certified hardware technician?

Accepted Answer

Taking all reasonable steps to avoid causing harm to the customer's device or data

Answer

Caring only about the physical appearance of the repaired device

Answer

Guaranteeing that all repairs will succeed without any issues

Answer

Performing repairs as quickly as possible regardless of quality

Question 6

A customer requests that a technician install software of questionable legality. What is the ethical response?

Accepted Answer

Decline and explain that installing unlicensed software violates professional and legal standards

Answer

Install it since the customer is responsible for what they request

Answer

Install it but charge extra for the risk involved

Answer

Install it only if the customer signs a waiver

Question 7

Why is it important for ASUS-certified technicians to keep their certifications and technical knowledge up to date?

Accepted Answer

To ensure they provide accurate, current, and safe repair services aligned with evolving ASUS products

Answer

To increase their hourly billing rate automatically

Answer

Certifications are only required at initial hire

Answer

To avoid talking to customers about technical details