ASUS Professional Standards & Ethics 2

Question 1

A customer brings in a laptop and asks you to recover deleted personal files without providing proof of ownership. What is the correct action?

Accepted Answer

Ask for proof of ownership or authorization before proceeding

Answer

Recover the files immediately to satisfy the customer

Answer

Refuse service entirely without explanation

Answer

Recover the files but charge a premium fee

Question 2

When documenting a repair, which approach best reflects professional standards?

Accepted Answer

Document symptoms, diagnosis steps, parts replaced, and test results

Answer

Record only the final fix to keep notes brief

Answer

Skip documentation for simple repairs

Answer

Document only the parts used for billing purposes

Question 3

An ASUS-certified technician discovers a colleague is using unlicensed diagnostic software. What should they do?

Accepted Answer

Report the issue to a supervisor or compliance officer

Answer

Ignore it since it doesn't affect their own work

Answer

Use the same software to stay competitive

Answer

Confront the colleague publicly in the workplace

Question 4

A repair takes longer than the original estimate. What is the ethical course of action?

Accepted Answer

Contact the customer, explain the situation, and get approval for additional charges

Answer

Complete the repair and bill the higher amount without notice

Answer

Abandon the repair and return the device unrepaired

Answer

Charge the original estimate regardless of actual costs

Question 5

Which behavior demonstrates respect for customer confidentiality in a service center?

Accepted Answer

Discussing repairs only with staff directly involved in the service

Answer

Sharing interesting customer cases with friends outside work

Answer

Posting anonymized repair photos on social media without consent

Answer

Leaving customer devices unlocked at unattended workstations

Question 6

A customer asks a technician to disable a security feature that is outside the scope of the authorized repair. What should the technician do?

Accepted Answer

Explain that it is outside scope and document the customer's request if they insist

Answer

Disable it quickly since the customer requested it

Answer

Refuse and provide no explanation

Answer

Disable it but do not document it

Question 7

What is the primary reason ASUS-certified technicians should avoid accepting personal gifts from customers in exchange for expedited service?

Accepted Answer

Accepting gifts can create conflicts of interest and undermine fair service standards

Answer

Gifts increase tax liability for the technician

Answer

Customers may want the gift back later

Answer

ASUS policy prohibits any customer interaction beyond repairs