Ethics, Professional Conduct & Public Relations Flashcards
7 cards from real ASO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Ethics, Professional Conduct & Public Relations flashcards as text
An armed security officer observes a coworker sleeping during a night shift. What is the most appropriate action?
Answer: Wake the coworker and, if the behavior continues, report it to a supervisor
Sleeping on duty compromises site security; addressing it directly and escalating if necessary is the ethical response.
What does maintaining confidentiality as an armed security officer primarily mean?
Answer: Not disclosing client information, security procedures, or incident details to unauthorized parties
Confidentiality requires protecting sensitive client and operational information from unauthorized disclosure.
When interacting with a visibly upset member of the public at a secured facility, which approach best reflects professional public relations?
Answer: Listen actively, speak calmly, and attempt to de-escalate the situation
Active listening and calm communication are foundational de-escalation techniques that reflect professionalism.
An officer's personal political views differ significantly from those of the client organization. How should the officer handle this while on duty?
Answer: Keep personal views entirely separate from professional duties
Professional neutrality requires setting aside personal beliefs to perform security duties impartially.
Which of the following best describes the concept of 'duty of care' for an armed security officer?
Answer: The legal and ethical obligation to take reasonable steps to prevent harm to others
Duty of care requires officers to act reasonably to prevent foreseeable harm to persons and property.
A reporter approaches an armed security officer seeking a statement about an incident at the facility. What is the correct course of action?
Answer: Decline to comment and direct the reporter to the authorized spokesperson or management
Media inquiries should be directed to designated spokespersons to protect operational security and client interests.
Which ethical principle requires an armed security officer to treat all individuals equally regardless of race, gender, or religion?
Answer: Non-discrimination
Non-discrimination requires equal treatment of all individuals and is both an ethical and legal obligation.