Formal and Informal Emails Flashcards

Which phrase is appropriate to use when ending a formal email before the closing?

Answer: I look forward to hearing from you.

'I look forward to hearing from you' is a standard professional phrase used to close the body of a formal email.

In a formal email, contractions such as 'I'm' or 'don't' should generally be:

Answer: Avoided in favor of full forms like 'I am' and 'do not'

Formal emails avoid contractions to maintain a professional and respectful tone.

You are emailing a close friend to decline an invitation. Which sentence fits the informal register?

Answer: Sorry, I can't make it — maybe next time!

Informal emails to friends use casual, direct language like 'Sorry, I can't make it — maybe next time!'

Which of the following correctly describes the tone of a semi-formal email?

Answer: Polite and professional but slightly warmer than a fully formal email

Semi-formal emails are polite and professional but may use a slightly warmer tone than strictly formal correspondence.

What should you always check before sending a formal email?

Answer: That the spelling, grammar, and recipient's name are correct

Before sending any formal email, proofreading for spelling, grammar, and correct names is essential.

Which sentence uses passive voice appropriately in a formal email?

Answer: Your order has been processed and dispatched.

Passive voice like 'Your order has been processed' is common in formal emails to sound objective and professional.

When writing a formal email to request information, which approach is best?

Answer: Politely state your purpose, ask clearly, and thank the recipient.

A formal information-request email should be polite, clearly state its purpose, and express gratitude to the recipient.