Professional Ethics & Standards Flashcards
7 cards from real ASF practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Ethics & Standards flashcards as text
A customer insists you install a non-approved part to save money. What is the ethical course of action?
Answer: Refuse and explain the safety and liability risks of non-approved parts
Using non-approved parts can create safety hazards and expose both the technician and customer to liability, so the ethical choice is to refuse and educate the customer.
When a technician discovers an unrelated hazardous condition (e.g., frayed wiring) while servicing an appliance, they should:
Answer: Inform the customer of the hazard and recommend corrective action
Technicians have a duty to inform customers of any safety hazards discovered, even if outside the original scope of work.
Which practice best demonstrates transparency in appliance service billing?
Answer: Providing a detailed invoice showing parts, labor, and diagnostic fees separately
A detailed, itemized invoice ensures the customer understands what they are paying for, which is a core transparency standard.
A technician realizes mid-repair that the job will cost significantly more than the original estimate. The proper step is to:
Answer: Stop work, contact the customer, and get approval before continuing
Ethical practice requires customer authorization before exceeding an approved estimate.
Which statement best describes the purpose of a professional code of ethics in appliance service?
Answer: To establish standards of conduct that protect customers and the industry's reputation
A code of ethics defines acceptable conduct to protect customers, ensure quality service, and uphold the profession's credibility.
A colleague asks you to sign off on a repair you did not perform. You should:
Answer: Refuse, because signing off on work you did not do is fraudulent
Certifying work you did not perform constitutes fraud and violates professional ethics regardless of the circumstances.
A technician receives a gift from a supplier in exchange for recommending their parts exclusively. This situation represents:
Answer: A conflict of interest that compromises objectivity
Accepting gifts that influence parts recommendations creates a conflict of interest and undermines the technician's obligation to act in the customer's best interest.