Problem Analysis and Resolution Flashcards

Officer Reyes is dispatched to a domestic disturbance. Upon arrival, both parties deny any argument occurred. However, Reyes notices a broken lamp and a fresh bruise on one person's arm. What should Reyes do?

Answer: Document observations, speak to both parties separately, and investigate further

Physical evidence of potential violence warrants further investigation even when parties deny an incident, as victims may be afraid to speak openly.

A shopkeeper reports that a regular customer has been stealing small items for weeks but has no video footage. What is the FIRST step the officer should take?

Answer: Advise the shopkeeper to install cameras and gather evidence before proceeding

Without evidence, an arrest would be improper; advising on evidence gathering is the appropriate first step to support a future investigation.

An officer is told by a supervisor to falsify a small detail in a use-of-force report to protect the department's image. The officer should:

Answer: Refuse and report the instruction through the proper complaint process

Falsifying official reports is illegal and unethical; officers must refuse unlawful orders and report misconduct through appropriate channels.

An officer arrives at the scene of a reported break-in at a business. The front door is unlocked and slightly ajar. What should the officer do first?

Answer: Secure the perimeter, call for backup, and wait before entering

Securing the perimeter and waiting for backup before entering an unsecured building protects officer safety and preserves the scene.

A person approaches an officer and reports that their neighbour's dog has been barking continuously for three days. The officer has no animal control authority. What is the BEST response?

Answer: Refer the person to animal control and provide relevant contact information

Referring the complainant to the agency with proper jurisdiction is the correct approach when the matter falls outside police authority.

While on patrol, an officer observes a cyclist riding without a helmet in a jurisdiction where helmets are mandatory for adults. The officer should:

Answer: Stop the cyclist, advise them of the law, and issue the appropriate notice

Stopping the cyclist and issuing the appropriate notice is the correct proportionate enforcement of the applicable law.

An officer conducting a foot patrol notices a wallet on the ground containing cash and identification. What is the MOST appropriate action?

Answer: Submit the entire wallet, including the cash, to the property office and attempt to notify the owner

Found property including cash must be submitted intact to the property office, and efforts should be made to identify and contact the owner.