Communication and Interaction Flashcards

A planner must communicate a negative planning decision to an applicant. Which approach best maintains the professional relationship?

Answer: Explain the specific reasons for denial and outline possible paths forward

Clear communication of denial reasons with constructive alternatives maintains professional relationships and supports the applicant's ability to respond effectively.

What does the AICP Code of Ethics require regarding a planner's communication with decision-makers?

Answer: Planners must provide complete, accurate, and timely information even when it may be unwelcome

The AICP Code requires planners to provide truthful, complete information to decision-makers even when that information may be politically inconvenient.

Which facilitation technique is best for generating a large number of ideas from a diverse group in a short time?

Answer: Brainstorming with a no-criticism rule

Brainstorming with a no-criticism rule encourages free idea generation without judgment, maximizing the quantity and diversity of ideas from all participants.

A planner needs to explain the concept of a form-based code to a neighborhood association. Which approach is most effective?

Answer: Use before-and-after photos and simple diagrams to show physical outcomes

Visual before-and-after comparisons make abstract regulatory concepts tangible by showing the physical outcomes that form-based codes are designed to achieve.

When is it most appropriate to use asynchronous communication methods (e.g., online comment portals) in planning engagement?

Answer: When seeking to reach residents unable to attend in-person meetings due to work schedules

Asynchronous methods expand participation by allowing residents with work or family conflicts to engage on their own schedule.

A planner is asked to brief a newly elected city council member unfamiliar with planning. What communication approach is most appropriate?

Answer: Offer a concise, jargon-free overview focused on key decisions they will face

New elected officials need accessible, decision-focused briefings that build foundational understanding without overwhelming them with technical detail.

Which element is most critical to include when communicating trade-offs between planning alternatives to the public?

Answer: A balanced presentation of costs and benefits for each alternative

Presenting balanced trade-offs enables informed public participation and supports the democratic planning process by giving residents the information they need to form meaningful opinions.