AHIC AHIC Healthcare Workflow and Change Management

Question 1

In health informatics, workflow analysis performed before an EHR implementation is primarily intended to:

Accepted Answer

Identify current-state processes and redesign workflows to leverage technology effectively

Answer

Determine hardware procurement costs

Answer

Satisfy Joint Commission accreditation requirements

Answer

Establish vendor contract terms

Question 2

Which change management model is most commonly applied in healthcare IT implementations to address the human side of technology adoption?

Accepted Answer

Kotter's 8-Step Change Model

Answer

Agile Scrum framework

Answer

ISO 9001 Quality Management

Answer

ITIL Service Transition

Question 3

A 'super user' in a health IT implementation context is best described as:

Accepted Answer

A frontline staff member trained extensively to support peers during and after go-live

Answer

A system administrator with root-level database access

Answer

A vendor representative assigned to on-site support

Answer

An IT security auditor monitoring system access logs

Question 4

Which approach to EHR go-live involves transitioning all departments and locations simultaneously?

Accepted Answer

Big bang implementation

Answer

Phased rollout

Answer

Parallel processing

Answer

Pilot deployment

Question 5

Resistance to health IT adoption among clinical staff is MOST effectively addressed by:

Accepted Answer

Engaging clinicians early in design, providing role-specific training, and demonstrating value

Answer

Mandating system use via disciplinary policy

Answer

Eliminating paper backup procedures entirely

Answer

Delaying go-live until resistance subsides

Question 6

A SIPOC diagram used in healthcare workflow analysis stands for:

Accepted Answer

Suppliers, Inputs, Process, Outputs, Customers

Answer

System, Integration, Process, Output, Control

Answer

Structure, Interfaces, Pathways, Outcomes, Compliance

Answer

Standards, Implementation, Planning, Operations, Cost