Practice Test Geeks(ACA) Affordable Care Act Certified Practice Test
← All ACA Flashcard Decks

Communication & Stakeholder Engagement Flashcards

7 cards from real ACA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Communication & Stakeholder Engagement flashcards as text

  1. Which federal agency is primarily responsible for overseeing ACA communications to the public through Healthcare.gov?

    Answer: Centers for Medicare & Medicaid Services (CMS)

    CMS administers Healthcare.gov and leads federal ACA consumer communications and outreach.

  2. A Navigator helping a non-English-speaking client must ensure materials are available in the client's preferred language. This obligation stems from which ACA provision?

    Answer: Section 1557 non-discrimination requirements

    Section 1557 prohibits discrimination based on national origin and requires meaningful access for limited English proficient individuals.

  3. When communicating with a small business owner about SHOP marketplace options, which stakeholder concern should be addressed first?

    Answer: Cost and affordability of premiums for employees

    Cost is consistently the primary concern for small business owners considering employee health coverage through SHOP.

  4. A Certified Application Counselor (CAC) is ethically prohibited from doing which of the following during client communications?

    Answer: Recommending a specific plan based on personal commission incentives

    CACs must provide unbiased assistance and cannot recommend plans based on personal financial incentives.

  5. During an outreach event at a community health center, which message best motivates uninsured individuals to explore marketplace plans?

    Answer: Financial assistance may reduce monthly premiums to near zero for eligible individuals

    Highlighting available financial assistance (premium tax credits and cost-sharing reductions) is the most effective motivator for uninsured individuals.

  6. Which communication channel is most effective for reaching elderly populations during ACA open enrollment?

    Answer: Direct mail and in-person community events

    Older adults are more reliably reached through direct mail and trusted in-person settings than digital-first channels.

  7. A state-based exchange wants to engage employer stakeholders before open enrollment. Which strategy best builds long-term relationships?

    Answer: Hosting employer roundtables and providing HR toolkits before open enrollment begins

    Proactive engagement through roundtables and HR toolkits builds trust and ensures employers have time to prepare.