ACSP - Apple Certified Support Professional Installation and Recovery Questions and Answers

Question 1

A user on an Intel-based Mac wants to reinstall the version of macOS that originally came with their computer.
Which key combination should they press and hold immediately after turning on or restarting the Mac to start up from macOS Recovery over the internet?

Accepted Answer

Shift (⇧)-Option (⌥)-Command (⌘)-R

Answer

Command (⌘)-R

Answer

Option (⌥)-Command (⌘)-R

Answer

Shift (⇧)

Question 2

A technician is preparing to perform a clean installation of macOS Sonoma on multiple Macs. They have downloaded the installer from the App Store and want to create a bootable installer on a USB drive named 'MyVolume'. Which of the following is the correct Terminal command to accomplish this?

Accepted Answer

sudo /Applications/Install\ macOS\ Sonoma.app/Contents/Resources/createinstallmedia --volume /Volumes/MyVolume

Answer

createinstallmedia --volume /Volumes/MyVolume --applicationpath /Applications/Install\ macOS\ Sonoma.app

Answer

sudo installer -pkg /Applications/Install\ macOS\ Sonoma.app -target /Volumes/MyVolume

Answer

dd if=/Applications/Install\ macOS\ Sonoma.app of=/Volumes/MyVolume

Question 3

A user's Mac with an Apple T2 Security Chip fails to start up after a power outage during a macOS update. The technician decides to use a second Mac and Apple Configurator to resolve the issue without erasing user data. What is the appropriate action to take?

Accepted Answer

Revive the Mac's firmware.

Answer

Restore the Mac's firmware, which erases all data.

Answer

Reinstall macOS from Internet Recovery.

Answer

Boot the Mac in Target Disk Mode to repair the disk.

Question 4

Which of the following utilities is NOT available directly within the standard macOS Recovery Utilities window?

Accepted Answer

Migration Assistant

Answer

Disk Utility

Answer

Terminal

Answer

Restore From Time Machine Backup

Question 5

A user is unable to boot their Mac from an external bootable installer. They are using a Mac with an Apple T2 Security Chip. What is the most likely cause of this issue?

Accepted Answer

The Startup Security Utility is configured to disallow booting from external media.

Answer

The external drive is formatted as APFS.

Answer

The `createinstallmedia` command was run without `sudo`.

Answer

The PRAM needs to be reset.

Question 6

A user needs to restore their entire system from a Time Machine backup after replacing a failed internal drive. What is the correct first step in the recovery process?

Accepted Answer

Start up the Mac from macOS Recovery.

Answer

Open Migration Assistant from the Applications folder.

Answer

Start the Mac in Target Disk Mode and connect it to another Mac.

Answer

Connect the Time Machine backup drive and hold the 'T' key during startup.

A user on an Intel-based Mac wants to reinstall the version of macOS that originally came with their computer.Which key combination should they press and hold immediately after turning on or restarting the Mac to start up from macOS Recovery over the internet?

A user on an Intel-based Mac wants to reinstall the version of macOS that originally came with their computer.
Which key combination should they press and hold immediately after turning on or restarting the Mac to start up from macOS Recovery over the internet?