ACSP - Apple Certified Support Professional Apps and Processes Questions and Answers

Question 1

A user reports that a specific application becomes unresponsive, showing the spinning beach ball cursor whenever they try to use it.
The rest of the system is working normally.
Which of the following is the MOST appropriate first step to terminate ONLY the problematic application without affecting other running apps?

Accepted Answer

Press Option-Command-Escape to open the Force Quit Applications window.

Answer

Press and hold the power button until the Mac shuts down.

Answer

Use the `killall` command in Terminal without any arguments.

Answer

Open Activity Monitor, select 'All Processes', and quit the 'kernel_task' process.

Question 2

A support professional is analyzing system performance in Activity Monitor and wants to understand the relationship between different processes. They suspect a helper tool is being launched by a main application. How can they change the view in Activity Monitor to see these parent-child process relationships?

Accepted Answer

Select 'All Processes, Hierarchically' from the View menu.

Answer

Click the 'Memory' tab to see process memory allocation.

Answer

Select 'Windowed Processes' from the View menu.

Answer

Double-click on a process to open the 'Inspect' window.

Question 3

Which macOS security technology is primarily responsible for ensuring that an app downloaded from outside the Mac App Store has been checked by Apple for known malicious content and has not been altered?

Accepted Answer

Gatekeeper

Answer

App Sandbox

Answer

FileVault

Answer

XProtect

Question 4

A developer is creating a new macOS application that will be distributed on the Mac App Store. To comply with store requirements and enhance security, the app must be contained so it can only access system resources and user data that it has explicitly been granted permission for. Which technology must the developer implement?

Accepted Answer

App Sandbox

Answer

Notarization

Answer

Code Signing with a Developer ID

Answer

Hardened Runtime

Question 5

In the command line, a technician needs to forcefully terminate a non-responsive process with the Process ID (PID) 501. The standard `kill 501` command did not work because the process is ignoring the request. Which command is the most effective next step to immediately stop the process?

Accepted Answer

kill -9 501

Answer

pkill 501

Answer

kill -1 501

Answer

kill -15 501

Question 6

A user is trying to run an application downloaded from the internet, but a macOS dialog appears stating, "'AppName' cannot be opened because the developer cannot be verified." What is the underlying cause of this Gatekeeper warning?

Accepted Answer

The application has not been signed with an Apple Developer ID and/or notarized.

Answer

The application is not compatible with the current version of macOS.

Answer

The application has not been sandboxed.

Answer

The user's account does not have administrator privileges.