Apple Diagnostics & Repair Processes Flashcards
7 cards from real ACS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Apple Diagnostics & Repair Processes flashcards as text
What is the primary purpose of Apple Diagnostics on Mac computers?
Answer: Test hardware components such as RAM and storage for failures
Apple Diagnostics tests hardware components including RAM, storage, and the logic board to identify potential failures.
How do you start Apple Diagnostics on an Intel-based Mac?
Answer: Hold the D key during startup
On Intel-based Macs, holding the D key at startup launches Apple Diagnostics to test hardware components.
What does Apple Service Toolkit 2 (AST 2) primarily enable technicians to do?
Answer: Run automated diagnostics, calibrations, and post-repair tests on Apple devices
AST 2 is Apple's service-level toolkit for running detailed hardware diagnostics, component calibrations, and post-repair verification tests.
What is GSX (Global Service Exchange) primarily used for by Apple Authorized Service Providers?
Answer: Managing service orders, warranty lookups, and part ordering
GSX is Apple's web-based service management portal used by AASPs to check warranty status, create repair orders, and order replacement parts.
Before performing any repair that could result in data loss, what must a technician always do first?
Answer: Advise the customer to back up their data
Technicians must always advise customers to back up their data before any repair that could result in data loss, as repair procedures may require erasing the device.
Which tool can restore an iPhone to factory settings when standard Recovery Mode fails to work?
Answer: Apple Configurator 2
Apple Configurator 2 can perform a DFU-level restore on an iPhone or iPad even when the device is unresponsive to standard Recovery Mode.
What does the System Information app (system_profiler) provide to service technicians?
Answer: Detailed hardware and software configuration data for the entire system
System Information provides comprehensive details about hardware components, installed software, network configuration, and connected devices in one place.