ACP Integration and API Management

Question 1

Which PSA platforms does Auvik natively integrate with for automated ticket creation?

Accepted Answer

ConnectWise Manage and Autotask PSA

Answer

Salesforce and HubSpot

Answer

ServiceNow and Jira

Answer

Zendesk and Freshdesk

Question 2

What authentication method does the Auvik REST API use?

Accepted Answer

Basic authentication using username and API key

Answer

OAuth 2.0 token-based authentication

Answer

SAML 2.0 single sign-on

Answer

Certificate-based mutual TLS

Question 3

When an Auvik alert fires and PSA integration is enabled, what is typically created in the connected PSA tool?

Accepted Answer

A service ticket or incident record

Answer

A purchase order for replacement hardware

Answer

A configuration item update only

Answer

A billing adjustment entry

Question 4

What data specification format does the Auvik REST API use for its responses?

Accepted Answer

JSON:API specification

Answer

XML with SOAP envelope

Answer

CSV with standard headers

Answer

SOAP/WSDL for enterprise compatibility

Question 5

The Auvik–IT Glue integration primarily synchronizes what type of data into IT Glue?

Accepted Answer

Network device inventory and documentation

Answer

Network alert history only

Answer

Billing and licensing information

Answer

User authentication credentials

Question 6

BrightGauge integration with Auvik is primarily used by MSPs to accomplish what objective?

Accepted Answer

Build custom client-facing dashboards and reports using Auvik data

Answer

Automate firmware updates on network devices

Answer

Enforce multi-factor authentication for Auvik users

Answer

Replace Auvik's built-in network topology maps

Question 7

Which collaboration tools does Auvik natively support for sending alert notifications?

Accepted Answer

Both Slack and Microsoft Teams

Answer

Google Chat and Webex only

Answer

Slack only

Answer

Microsoft Teams only