Auvik Certified Professional (ACP) — Questions and Answers

Question 1: In Auvik, which device detail panel section shows the physical location, make, model, and serial number of a managed device?

Interface list view
Device summary panel (Correct answer)
Alert history tab
Traffic insights tab

Correct answer: Device summary panel

The device summary panel in Auvik displays key inventory details including location, make, model, and serial number for each managed device.

Question 2: Which feature in Auvik simplifies troubleshooting through automation?

Disabling automated troubleshooting features.
Automated alerts for network issues. (Correct answer)
Manual error reporting.
Delaying issue detection to save resources.

Correct answer: Automated alerts for network issues.

Automated alerts are a key feature in Auvik that simplifies troubleshooting. Instead of manually searching for problems, IT teams are immediately notified when performance thresholds are breached or anomalies occur. This allows them to quickly identify, prioritize, and address issues, significantly reducing the time to resolution and minimizing network impact.

Question 3: What is the configuration restore process in Auvik?

Requires manual re-entry of all settings
Configurations cannot be restored
Select a previous backup version and push it back to the device to restore the known-good configuration (Correct answer)
Only vendor support can restore configurations

Correct answer: Select a previous backup version and push it back to the device to restore the known-good configuration

Auvik allows administrators to select a previous configuration backup and push it to the device, quickly restoring a known-good configuration state.

Question 4: Which integration allows MSPs to automatically populate network documentation from Auvik into a centralized IT documentation platform?

Auvik–PagerDuty integration
Auvik–IT Glue integration (Correct answer)
Auvik–Slack integration
Auvik–Autotask PSA integration

Correct answer: Auvik–IT Glue integration

The Auvik–IT Glue integration automatically syncs network device details and documentation from Auvik into IT Glue, reducing manual documentation effort for MSPs.

Question 5: How does Auvik handle network changes in its topology maps?

Maps must be manually updated
Maps are static once created
Changes are only captured during scheduled scans
Automatically detects and reflects changes through continuous monitoring and periodic rediscovery (Correct answer)

Correct answer: Automatically detects and reflects changes through continuous monitoring and periodic rediscovery

Auvik continuously monitors the network and automatically updates topology maps when devices, connections, or configurations change.

Question 6: In Auvik, which dashboard section is specifically designed to give MSPs a high-level overview of all client networks at once?

Device configuration panel
Single-site topology view
Alert history log
Multi-tenant dashboard (Correct answer)

Correct answer: Multi-tenant dashboard

Auvik's multi-tenant dashboard provides MSPs with a consolidated view of the health and status of all managed client networks from a single pane.

Question 7: How does Auvik categorize network alerts?

By the time they were generated only
All alerts have equal priority
By severity levels including informational, warning, and critical based on impact assessment (Correct answer)
Alphabetically by device name

Correct answer: By severity levels including informational, warning, and critical based on impact assessment

Auvik categorizes alerts by severity to help administrators prioritize responses, with critical alerts indicating significant service impact.

Question 8: How can a network administrator use Auvik's historical data to perform capacity planning?

By reviewing interface utilization trends over time to forecast when links will reach saturation (Correct answer)
By auditing user login records in the Auvik portal
By reading the SNMP MIB files stored in Auvik
By checking the device firmware version history

Correct answer: By reviewing interface utilization trends over time to forecast when links will reach saturation

Reviewing historical interface utilization trends allows administrators to project when links will approach saturation and plan upgrades proactively.

Question 9: How can alert noise be reduced in Auvik?

Disable all alerting
Configure appropriate thresholds, use alert suppression rules, and set maintenance windows (Correct answer)
Reduce the number of monitored devices
Only check alerts once per day

Correct answer: Configure appropriate thresholds, use alert suppression rules, and set maintenance windows

Alert noise reduction involves tuning thresholds to appropriate levels, creating suppression rules for known conditions, and scheduling maintenance windows.

Question 10: How does Auvik enable configuration comparison?

By downloading configs and using external tools
Side-by-side comparison is not available
Only shows the current configuration
Provides diff views showing exactly what changed between configuration versions (Correct answer)

Correct answer: Provides diff views showing exactly what changed between configuration versions

Auvik provides diff views that highlight specific lines that changed between configuration versions, making it easy to identify modifications.

Question 11: What is the purpose of the Auvik collector?

A log collection server
A virtual appliance or software agent deployed on-site to discover and monitor local network devices (Correct answer)
A physical device scanner
A backup storage device

Correct answer: A virtual appliance or software agent deployed on-site to discover and monitor local network devices

The Auvik collector is deployed on the local network to perform device discovery, monitoring, and data collection, sending information to the Auvik cloud platform.

Question 12: How should traffic baselines be used in Auvik?

Set baselines once and never update them
Baselines are not useful
Baselines are only for capacity planning
Establish normal traffic patterns to detect anomalies that may indicate problems or security incidents (Correct answer)

Correct answer: Establish normal traffic patterns to detect anomalies that may indicate problems or security incidents

Traffic baselines establish normal patterns so that deviations — potential problems or security incidents — can be quickly identified and investigated.

Question 13: In Auvik, how are interfaces on a managed device displayed to help administrators quickly assess their health?

Interfaces are only visible in SNMP MIB browser output
Interface data requires manual entry by the administrator
Each interface is listed with status indicators showing up/down state and utilization (Correct answer)
Interfaces are shown only in the topology map as colored lines

Correct answer: Each interface is listed with status indicators showing up/down state and utilization

Auvik displays each device interface with real-time status indicators (up/down) and utilization metrics so administrators can quickly assess port health.

Question 14: What information does Auvik collect during device discovery?

Only IP addresses
Device type, model, firmware, interfaces, configuration, neighbors, and performance metrics (Correct answer)
Only physical location data
Only hostnames and MAC addresses

Correct answer: Device type, model, firmware, interfaces, configuration, neighbors, and performance metrics

During discovery, Auvik collects comprehensive device information including type, model, firmware version, interface details, neighbor relationships, and performance data.

Question 15: In Auvik reporting, what does 'device availability' specifically measure?

The percentage of time a device was reachable via SNMP or ICMP during a period (Correct answer)
The number of devices discovered on the network
The total number of open alerts per device
The firmware version compliance rate across devices

Correct answer: The percentage of time a device was reachable via SNMP or ICMP during a period

Device availability measures the percentage of time a device responded to SNMP polls or ICMP pings within the selected reporting period.

Question 16: Which Auvik report helps managed service providers demonstrate network uptime SLA compliance to clients?

Device availability report (Correct answer)
Traffic insights report
Alert noise report
Configuration backup report

Correct answer: Device availability report

The device availability report shows uptime percentages for each network device, providing evidence for SLA compliance reporting.

Question 17: What advantage does Auvik’s alerting system provide in network management?

It alerts IT teams to network issues before they escalate. (Correct answer)
It delays notifications to minimize disruptions.
It prevents all possible cyber threats.
It replaces the need for network security measures.

Correct answer: It alerts IT teams to network issues before they escalate.

Auvik's intelligent alerting system is designed to notify IT teams immediately when specific network conditions or performance thresholds are met. This proactive notification allows administrators to address potential problems, such as device failures or high utilization, early on. By intervening quickly, IT teams can prevent minor issues from escalating into major outages or performance degradations.

Question 18: In Auvik, how would you bulk-assign SNMP credentials to multiple newly discovered devices in the same network?

Apply credentials at the network level so Auvik tries them against all devices in that network (Correct answer)
Import credentials via a CSV upload to the device list
Manually enter credentials device by device in each device's detail panel
Credentials are assigned automatically from the collector's local config file

Correct answer: Apply credentials at the network level so Auvik tries them against all devices in that network

Assigning SNMP credentials at the network level allows Auvik to automatically attempt those credentials against all devices discovered within that network.

Question 19: What parameter is typically used in Auvik API requests to scope results to a specific client tenant?

clientEmail
tenantDomainPrefix (Correct answer)
networkId
siteLocation

Correct answer: tenantDomainPrefix

The tenantDomainPrefix parameter identifies a specific client tenant in Auvik's multi-tenant architecture, allowing API queries to return data scoped to that client only.

Question 20: What Auvik feature would you use to quickly find all devices of a specific type (e.g., all switches) across a client's network?

SNMP credential manager
Device type filter in the device inventory list (Correct answer)
Traffic protocol filter
Topology map zoom control

Correct answer: Device type filter in the device inventory list

The device type filter in Auvik's inventory list lets you instantly narrow the view to show only a specific category of device, such as all switches.

Question 21: How does Auvik assist in network security?

By limiting network access permanently.
By disabling firewall settings.
By preventing software updates.
By detecting anomalies and alerting IT teams. (Correct answer)

Correct answer: By detecting anomalies and alerting IT teams.

Auvik enhances network security by continuously monitoring network traffic and device behavior for unusual patterns or unauthorized activities. When anomalies are detected, such as unexpected traffic spikes or configuration changes, it immediately alerts IT teams. This allows for prompt investigation and mitigation of potential security threats, helping to protect the network infrastructure.

Question 22: The Auvik–IT Glue integration primarily synchronizes what type of data into IT Glue?

User authentication credentials
Billing and licensing information
Network device inventory and documentation (Correct answer)
Network alert history only

Correct answer: Network device inventory and documentation

The Auvik–IT Glue integration pushes network device inventory, configurations, and topology documentation into IT Glue, keeping the documentation platform automatically up to date.

Question 23: Why is encryption important in network security?

It eliminates the need for firewalls.
It protects data by making it unreadable to unauthorized users. (Correct answer)
It prevents all cyber attacks.
It allows open transmission of sensitive data.

Correct answer: It protects data by making it unreadable to unauthorized users.

Encryption is vital in network security because it transforms data into an unreadable format, known as ciphertext. This process ensures that even if unauthorized individuals intercept the data, they cannot understand or use it without the correct decryption key. It fundamentally protects sensitive information, maintaining data confidentiality and integrity across networks.

Question 24: How can traffic analysis help identify security threats?

Traffic analysis cannot detect security issues
By monitoring email content
Only through dedicated security tools
By revealing unusual traffic patterns, unexpected destinations, suspicious protocols, or data exfiltration indicators (Correct answer)

Correct answer: By revealing unusual traffic patterns, unexpected destinations, suspicious protocols, or data exfiltration indicators

Traffic analysis can reveal security concerns through unusual patterns, unexpected external destinations, unauthorized protocols, and abnormal data volumes.

Question 25: What protocol does Auvik use for traffic flow analysis?

NetFlow, sFlow, J-Flow, and IPFIX for detailed traffic flow data collection (Correct answer)
SNMP only
Packet capture only
HTTP traffic inspection

Correct answer: NetFlow, sFlow, J-Flow, and IPFIX for detailed traffic flow data collection

Auvik collects traffic flow data using industry-standard protocols including NetFlow, sFlow, J-Flow, and IPFIX from compatible network devices.

Question 26: In Auvik device management, what is the significance of a device being categorized as 'unmanaged'?

The device has failed all authentication attempts and is quarantined
Auvik has discovered the device via ARP or MAC tables but is not polling it via SNMP for detailed data (Correct answer)
The device has been permanently deleted from Auvik
The device is a virtual machine not supported by Auvik

Correct answer: Auvik has discovered the device via ARP or MAC tables but is not polling it via SNMP for detailed data

An 'unmanaged' device in Auvik has been detected through passive discovery (ARP/MAC tables) but SNMP credentials have not been applied, so detailed telemetry is not collected.

Question 27: When an Auvik alert fires and PSA integration is enabled, what is typically created in the connected PSA tool?

A billing adjustment entry
A configuration item update only
A service ticket or incident record (Correct answer)
A purchase order for replacement hardware

Correct answer: A service ticket or incident record

Auvik's PSA integration automatically creates a service ticket or incident record in the PSA tool when an alert triggers, enabling MSPs to track and respond to network issues within their existing workflow.

Question 28: What is the primary purpose of a webhook in the context of Auvik integrations?

A scheduled report that runs at defined intervals
A special API key used for read-only dashboard access
An HTTP callback that pushes real-time event data to an external endpoint (Correct answer)
A built-in Auvik module for collecting SNMP traps

Correct answer: An HTTP callback that pushes real-time event data to an external endpoint

A webhook is an HTTP callback mechanism that sends event data (such as an alert firing) to a configured external URL in real time, enabling push-based integration without polling.

Question 29: What is Layer 2 topology mapping in Auvik?

Creating virtual network overlays
Application layer visualization
Mapping wireless signal strength
Mapping physical connections and switch port relationships at the data link layer (Correct answer)

Correct answer: Mapping physical connections and switch port relationships at the data link layer

Layer 2 topology mapping shows physical connections between devices, switch port assignments, and VLAN memberships at the data link layer.

Question 30: What is the impact of channel overlap on wireless performance monitored by Auvik?

Channel overlap only affects older devices
Channel overlap improves performance
Channels automatically avoid overlap
Co-channel and adjacent channel interference reduces throughput and increases latency for connected clients (Correct answer)

Correct answer: Co-channel and adjacent channel interference reduces throughput and increases latency for connected clients

Channel overlap causes interference that degrades wireless performance through reduced throughput, increased latency, and higher error rates.

Question 31: What authentication method does the Auvik REST API use?

OAuth 2.0 token-based authentication
SAML 2.0 single sign-on
Certificate-based mutual TLS
Basic authentication using username and API key (Correct answer)

Correct answer: Basic authentication using username and API key

The Auvik REST API uses HTTP Basic authentication, where the username and API key are base64-encoded and passed in the Authorization header.

Question 32: What is the benefit of integrating Auvik alerts with a PSA or ticketing system?

PSA integration is only for billing
It replaces the need for network monitoring
Automatically creates and updates service tickets from network alerts, ensuring tracking and accountability (Correct answer)
It complicates the workflow

Correct answer: Automatically creates and updates service tickets from network alerts, ensuring tracking and accountability

PSA integration automatically creates service tickets from alerts, ensuring every network issue is tracked, assigned, and resolved through established workflows.

Question 33: What is the difference between traffic flow analysis and packet capture?

Packet capture is less detailed
They are identical
Flow analysis summarizes traffic metadata (source, destination, volume) while packet capture records full packet content (Correct answer)
Flow analysis captures more data

Correct answer: Flow analysis summarizes traffic metadata (source, destination, volume) while packet capture records full packet content

Flow analysis provides metadata summaries about traffic (who talked to whom, how much), while packet capture records the actual content of every packet.

Question 34: When configuring the ConnectWise Manage integration in Auvik, which credential type is required?

ConnectWise OAuth2 client credentials
Standard ConnectWise username and password
ConnectWise API member credentials with a public/private key pair (Correct answer)
ConnectWise SSO token from an identity provider

Correct answer: ConnectWise API member credentials with a public/private key pair

ConnectWise Manage integration requires a dedicated API member account with a public and private key pair, which Auvik uses to authenticate API calls to ConnectWise.

Question 35: When integrating Auvik with a third-party SIEM for real-time security event monitoring, which Auvik feature is most commonly leveraged?

Auvik's network topology snapshot API endpoint
Syslog messages forwarded from monitored devices through Auvik's syslog collector
Auvik's alert webhook notifications sent to the SIEM ingestion endpoint (Correct answer)
Auvik's scheduled CSV exports sent via email

Correct answer: Auvik's alert webhook notifications sent to the SIEM ingestion endpoint

Alert webhook notifications allow Auvik to push alert events in real time to a SIEM's HTTP ingestion endpoint, enabling near-instant security event correlation without polling.

Question 36: What is the primary function of the Auvik platform?

Providing real-time network monitoring and management. (Correct answer)
Handling customer relationship management (CRM).
Managing software development workflows.
Automating human resources operations.

Correct answer: Providing real-time network monitoring and management.

Auvik is specifically designed as a network management software platform. Its primary function is to provide IT professionals with real-time visibility into their network infrastructure, enabling them to monitor performance, identify issues, and manage network devices. This ensures network stability, efficiency, and proactive problem resolution.

Question 37: How does Auvik present traffic analysis data?

Visual dashboards showing top talkers, protocols, applications, and traffic trends over time (Correct answer)
Traffic data is not visualized
Raw text logs only
Spreadsheet exports only

Correct answer: Visual dashboards showing top talkers, protocols, applications, and traffic trends over time

Auvik visualizes traffic data through dashboards that display top talkers, protocol distribution, application usage, and traffic trends for easy analysis.

Question 38: How does Auvik generate network topology maps?

Automatically by discovering devices, connections, and relationships through protocol queries (Correct answer)
Manual drawing by administrators
By importing Visio diagrams
Through GPS location data

Correct answer: Automatically by discovering devices, connections, and relationships through protocol queries

Auvik automatically generates topology maps by querying discovered devices for neighbor information, interface connections, and routing data.

Question 39: What is a 'top talker' in Auvik traffic analysis?

The loudest network user
The most talkative help desk caller
A device or host generating the most network traffic by volume or connection count (Correct answer)
A network device with the most interfaces

Correct answer: A device or host generating the most network traffic by volume or connection count

Top talkers are devices or hosts consuming the most bandwidth or generating the most connections, often key to identifying performance issues.

Question 40: In Auvik, where would you look to find the firmware or OS version currently running on a managed switch?

Traffic Insights tab
Alert history log
Device details panel under the 'Summary' or 'System' section (Correct answer)
Topology map legend

Correct answer: Device details panel under the 'Summary' or 'System' section

The device details panel in Auvik displays the firmware or OS version reported via SNMP under the Summary or System section.

Question 41: If an Auvik API call returns HTTP status code 429, what does this indicate and what is the correct response?

Server error — contact Auvik support immediately
Rate limit exceeded — implement backoff and retry after the specified delay (Correct answer)
Resource not found — verify the endpoint URL
Authentication failure — regenerate the API key and retry immediately

Correct answer: Rate limit exceeded — implement backoff and retry after the specified delay

HTTP 429 means Too Many Requests — the API rate limit has been exceeded, and the caller should implement an exponential backoff strategy and retry after the delay indicated in the Retry-After response header.

Question 42: What protocol does Auvik primarily use for network device discovery?

SNMP (Simple Network Management Protocol) along with other protocols like SSH and WMI (Correct answer)
FTP
HTTP only
Telnet exclusively

Correct answer: SNMP (Simple Network Management Protocol) along with other protocols like SSH and WMI

Auvik uses SNMP as its primary discovery protocol, supplemented by SSH, WMI, and other protocols to build comprehensive network maps.

Question 43: Which metric in Auvik reports indicates the number of times a device went offline during the reporting period?

Outage count (Correct answer)
Interface error rate
Packet loss percentage
Alert volume

Correct answer: Outage count

The outage count metric in Auvik availability reports tracks how many times a device became unreachable during the reporting period.

Question 44: How does Auvik detect VLAN configuration changes?

Through periodic polling and configuration monitoring that identifies VLAN membership and trunk port changes (Correct answer)
Only manual comparison reveals changes
Changes are only detected on reboot
VLAN changes cannot be detected

Correct answer: Through periodic polling and configuration monitoring that identifies VLAN membership and trunk port changes

Auvik detects VLAN changes through regular polling and configuration monitoring, alerting administrators when VLAN memberships or trunk configurations change.

Question 45: What is the primary data source Auvik uses to populate its traffic analytics reports?

DNS query logs
SNMP trap logs only
NetFlow, sFlow, or IPFIX data from network devices (Correct answer)
HTTP access logs from managed devices

Correct answer: NetFlow, sFlow, or IPFIX data from network devices

Auvik collects NetFlow, sFlow, and IPFIX data exported by network devices to populate its traffic analytics reports.

Question 46: What Auvik feature lets you schedule reports to be automatically emailed to recipients on a recurring basis?

Automated topology snapshots
SNMP trap forwarding
Alert escalation policies
Scheduled report delivery (Correct answer)

Correct answer: Scheduled report delivery

Auvik's scheduled report delivery feature allows administrators to configure reports to be emailed to specified recipients on a set schedule.

Question 47: How can Auvik help identify rogue access points?

Only through physical inspection
By discovering and mapping all wireless devices and identifying unauthorized APs not in the managed inventory (Correct answer)
Rogue detection requires a separate security product
Rogue AP detection is impossible

Correct answer: By discovering and mapping all wireless devices and identifying unauthorized APs not in the managed inventory

Auvik can identify unauthorized access points by comparing discovered wireless devices against the known, authorized inventory of managed APs.

Question 48: How does Auvik assist in troubleshooting network performance issues?

By restricting network visibility to administrators only.
By disabling non-essential network services.
By providing real-time traffic monitoring and alerts. (Correct answer)
By delaying network traffic analysis.

Correct answer: By providing real-time traffic monitoring and alerts.

Auvik helps troubleshoot network performance issues by offering real-time visibility into network traffic patterns and device metrics. It can identify bandwidth hogs, high latency, or packet loss, and then trigger alerts when performance thresholds are breached. This allows IT teams to pinpoint the source of problems quickly and efficiently, minimizing downtime.

Question 49: When Auvik detects a spike in traffic from an unknown device, which analytic tool should be used first to investigate the source?

DNS resolution report
Wireless heat map
Traffic Insights with Top Talkers and IP filtering (Correct answer)
Configuration backup comparison

Correct answer: Traffic Insights with Top Talkers and IP filtering

Traffic Insights with Top Talkers and IP filtering lets you quickly identify and investigate unknown devices generating unexpected traffic spikes.

Question 50: How does Auvik enhance network security?

By disabling network encryption.
By monitoring network traffic and detecting anomalies. (Correct answer)
By allowing unrestricted remote access.
By blocking all incoming network traffic.

Correct answer: By monitoring network traffic and detecting anomalies.

Auvik enhances network security by providing continuous visibility into network traffic and device behavior. It can detect unusual patterns, unauthorized access attempts, or suspicious activities that might indicate a security breach. By alerting IT teams to these anomalies, Auvik enables a rapid response to potential threats, helping to protect the network infrastructure.

Question 51: Which Auvik report type shows which applications or protocols are consuming the most bandwidth?

Device Availability report
Configuration Change report
Traffic Insights report (Correct answer)
Alert Summary report

Correct answer: Traffic Insights report

The Traffic Insights report in Auvik identifies top applications and protocols by bandwidth consumption.

Question 52: In Auvik analytics, what does a consistently high interface utilization percentage indicate for a WAN link?

The firewall is blocking traffic on that interface
The device has failed its SNMP polling
The link is healthy and performing optimally
The link is approaching or exceeding its capacity and may need an upgrade (Correct answer)

Correct answer: The link is approaching or exceeding its capacity and may need an upgrade

Consistently high interface utilization on a WAN link indicates that the link is near or at capacity, signaling a potential need for bandwidth upgrades.

Auvik Certified Professional (ACP)

The Auvik Certified Professional certification validates expertise in using Auvik's cloud-based network management platform, covering network discovery and mapping, device management, traffic analysis, reporting, and integrations.

Questions

60 min

Time Limit

75%

To Pass

Checking for saved progress...

Exam Rules

You can skip questions and return to them later
Flag questions for review before submitting
No feedback shown until you submit the entire exam
Unanswered questions count as wrong — answer everything
10 pretest questions are mixed in and don't affect your score
Timer auto-submits when time runs out
Your progress is auto-saved every 30 seconds