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Service Fundamentals Flashcards

11 cards from real ACMT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Aileen's iPad won't charge. She's using the original Apple Power adapter and cable that came with it. Which troubleshooting step should you try help Aileen?

    Answer: Force restart her iPad.

    A force restart clears temporary software states that can prevent charging from being recognized, and is the recommended first troubleshooting step when the original cable and adapter are already confirmed good. Erasing all content is destructive and premature, while Optimized Battery Charging and network settings are unrelated to a charging failure.

  2. Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?

    Answer: Managed Client and Profiles

    In System Information, 'Managed Client' indicates active MDM management policies and 'Profiles' shows the configuration profiles pushed by an MDM solution — together they confirm MDM enrollment. Extensions, Logs, Installations, and Sync Services do not indicate MDM enrollment status.

  3. Which two technologies must you turn on to use Continuity featured on your Apple devices?

    Answer: Bluetooth and Wi-Fi Bluetooth and Wi-Fi must be turned on to use Continuity features on Apple devices.

    Continuity features (such as Handoff, AirDrop, and Instant Hotspot) use Bluetooth for device discovery and Wi-Fi for data transfer, so both must be enabled. Remote Login, Media Sharing, and Screen Sharing are separate macOS settings unrelated to Continuity.

  4. How do you view log messages-as they appear-in Console?

    Answer: In the sidebar select the device whose log messages you want to view, then click "Start Streaming."

    In Console, clicking 'Start Streaming' after selecting a device begins a live feed of log messages as they are generated. Clicking 'info' shows metadata rather than streaming logs, and the 'Expand Selected Row' menu option is for viewing details of already-captured entries, not live streaming.

  5. The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad. What happens when Location Services is skipped during Setup Assistant?

    Answer: The user is required to turn on Location Services

    If an MDM solution configured Setup Assistance to skip the option.

  6. Brian is trying to share his Personal Hotspot with Aga's Mac. It isn't working, and he asks you for help. You verify that his iPhone has the latest version of iOS and Personal Hotspot is turned on.

    Answer: Tap Settings > General > Transfer or Reset > Reset Network Settings.

    Resetting Network Settings clears any corrupted Wi-Fi or Bluetooth configuration that could prevent Personal Hotspot from functioning properly, and is the appropriate next step after confirming iOS is up to date and Hotspot is enabled. Low Power Mode reduces background activity but doesn't block Hotspot; 'Ask to Join' and Maximize Compatibility are useful only after basic connectivity is confirmed.

  7. You want to update your iPhone to the latest version of iOS, but you don't see an update option. What is the reason why the latest version of iOS wouldn't appear in Settings > Software Update?

    Answer: Your Wi-Fi network is only 2.4GHz.

    iOS software updates require a Wi-Fi connection, and some updates are only delivered over 5GHz networks; a 2.4GHz-only network can prevent the update from appearing. An unsupported device would show a message saying so, Lockdown Mode restricts certain features but not software updates, and iCloud storage does not affect iOS update availability.

  8. Apple scans software for known malware and, if none is found, issues a ticket.

    Answer: Notarization

    Notarization is scanning service that issues the ticket when no malware is found.

  9. Which Mac resource displays network interface status in a dynamic list?

    Answer: Network Settings

    Continue to study resources related to the following learning objective:

  10. You're troubleshooting Anthony's managed Mac, and the next step is to start in safe mode. You're asked to authenticate. What should you use to authenticate?

    Answer: The recovery OS password set from MDM

    When you start Anthony's managed Mac in safe mode, you authenticate using the recovery OS password set by MDM.

  11. What happens when your iPhone leaves the Wi-Fi network during an iCloud backup?

    Answer: The backup pauses until your iPhone reconnects.

    iCloud backups require a continuous Wi-Fi connection; if the iPhone disconnects, the backup pauses and automatically resumes when Wi-Fi is restored. The backup does not continue without Wi-Fi, does not require a manual restart, and is not archived or restarted from the beginning.