Display & Video Troubleshooting Flashcards
6 cards from real ACMT practice questions. Tap to flip, then mark Knew It or Still Learning โ missed cards come back until you master them.
Read the first 6 Display & Video Troubleshooting flashcards as text
A MacBook's display has lines running vertically across the screen after a drop. What is the most likely cause?
Answer: Cracked display panel or damaged LCD flex cable
Vertical lines on the display after physical impact almost always indicate a cracked LCD panel or a damaged flex cable rather than a software issue.
What is 'image retention' on a Mac display, and how is it typically addressed?
Answer: A temporary ghost image left on an LCD after displaying a static image; may clear with normal use or a display test
Image retention is a temporary phenomenon where a ghost of a previous image lingers on the LCD; running a white or grey screen for several minutes often clears it.
Which Apple tool allows a technician to adjust display color profiles and run uniformity tests on a replacement iMac display?
Answer: AST 2 Display Diagnostics
AST 2 includes display diagnostic tests that check for backlight uniformity, color accuracy, and pixel defects following a display replacement on iMac and MacBook models.
A MacBook Pro with a Retina display has bright white spots or 'blooming' around dark areas. What does this indicate?
Answer: Backlight bleed through the LCD layers, often from pressure or a failing display
Backlight bleed is light from the LED backlight leaking around the edges or through the LCD panel, commonly caused by physical pressure or a degrading display assembly.
After replacing a MacBook display assembly, the technician notices the ambient light sensor is no longer adjusting brightness. What was most likely missed?
Answer: The ambient light sensor cable was not reconnected during the display replacement
The ambient light sensor has its own cable that must be reconnected when replacing a MacBook display assembly; missing this step disables automatic brightness adjustment.
What is the recommended procedure when a MacBook display has been replaced with an Apple-genuine part but True Tone is not working?
Answer: Use AST 2 to run the True Tone calibration process which serializes the display to the Mac
True Tone requires a calibration step in AST 2 after display replacement so the display's color sensors are matched and serialized to the specific Mac.