Supervisory Management Skills Flashcards
7 cards from real ACF practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Supervisory Management Skills flashcards as text
A kitchen supervisor notices two employees in a heated argument during service. What is the FIRST action to take?
Answer: Separate the employees and address the conflict after service
Separating conflicting employees immediately preserves service integrity, then a proper resolution meeting can occur after the rush.
Which leadership style is MOST effective when training a brand-new kitchen employee with no prior experience?
Answer: Directing/telling
Directing (high task, low relationship) provides the clear step-by-step instructions that inexperienced employees need.
When conducting a performance review, a supervisor should PRIMARILY focus on:
Answer: Specific, observable job behaviors and measurable outcomes
Effective performance reviews rely on documented, observable behaviors and measurable results to be fair and legally defensible.
A sous chef delegates plating responsibility to a line cook but the dish consistently leaves the station incorrectly. Who bears ultimate accountability?
Answer: The sous chef who delegated
Delegation transfers task authority but not managerial accountability — the supervisor remains responsible for outcomes.
Under the Fair Labor Standards Act (FLSA), which category of kitchen worker is typically eligible for overtime pay?
Answer: Hourly prep cook working 45 hours in a week
Non-exempt hourly employees must receive 1.5× their regular rate for all hours worked beyond 40 in a workweek under FLSA.
A supervisor wants to increase intrinsic motivation among kitchen staff. Which approach is MOST effective?
Answer: Providing meaningful feedback and opportunities for skill growth
Intrinsic motivation stems from internal satisfaction, best cultivated through recognition, mastery, and autonomy rather than external rewards.
Which document BEST protects a food service operation in an employee wrongful termination lawsuit?
Answer: Consistent, dated disciplinary records and performance documentation
Consistent, dated documentation of performance issues and disciplinary steps demonstrates progressive discipline and lawful termination.