Practice Test Geeks(ACE) Acronis Certified Engineer Practice Test
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Client Communication & Training Flashcards

7 cards from real ACE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A managed service provider (MSP) using Acronis Cyber Protect Cloud asks how to set different backup policies for different client tenants. What should the ACE explain?

    Answer: Acronis supports multi-tenancy with per-tenant protection plans, quotas, and administrative roles

    Acronis Cyber Protect Cloud's multi-tenant architecture allows MSPs to create tenant-specific protection plans, quotas, and role assignments.

  2. A client has a compliance requirement to retain backups for 7 years. How should the ACE configure this in Acronis?

    Answer: Set the retention rule to 'Keep backups for: 7 years' within the protection plan's backup scheme settings

    Acronis retention rules within the protection plan allow administrators to specify time-based retention up to any required duration.

  3. A client's non-technical executive asks 'Why do we need Acronis if we already have Windows Server Backup?' What is the BEST response?

    Answer: Explain that Acronis provides faster recovery, centralized management, cloud storage, cybersecurity integration, and granular reporting that Windows Server Backup lacks

    Acronis offers capabilities far beyond Windows Server Backup including centralized management, cloud storage, integrated anti-malware, and advanced reporting.

  4. After deploying Acronis at a client site, the client's admin reports that agents on remote branch offices fail to connect to the management server. What should the ACE communicate first?

    Answer: Confirm that the required Acronis agent communication ports (TCP 443, 7770, 7780) are open through firewalls between branch offices and the management server

    Acronis agents require specific TCP ports (443, 7770, 7780) to communicate with the management server, and firewall rules are a common cause of connectivity failures.

  5. A client requests a monthly backup health report. Which Acronis feature should the ACE point them to?

    Answer: Acronis Cyber Protect Cloud's built-in reporting module, which can generate and schedule automated backup status reports

    Acronis Cyber Protect Cloud includes a reporting module that generates scheduled backup health and status reports automatically.

  6. A client wants to ensure their backup data is encrypted both in transit and at rest. What should the ACE configure?

    Answer: Enable AES-256 encryption in the protection plan and ensure TLS is used for all agent communications

    Acronis supports AES-256 encryption for backup archives at rest and uses TLS for all agent-to-server communications in transit.

  7. When training a client on Acronis Notary (blockchain-based file verification), what key capability should the ACE highlight?

    Answer: Notary provides cryptographic proof that backed-up files have not been tampered with since backup, using blockchain timestamping

    Acronis Notary uses blockchain to create an immutable timestamp proving file integrity and authenticity at the time of backup.