ACC Airline Loyalty Programs and Frequent Flyer Services Questions and Answers 2

Question 1

A passenger holding a Silver tier status requests an upgrade to first class. Seats are available. What factor most influences upgrade priority?

Accepted Answer

Elite status tier, fare class, and check-in time

Answer

The passenger's height and seat preference

Answer

The number of bags the passenger checked

Answer

Whether the passenger booked directly through the airline website

Question 2

What does the term 'mileage run' mean in the context of airline loyalty programs?

Accepted Answer

A flight taken primarily to accumulate miles or maintain elite status rather than for travel purposes

Answer

A promotional campaign where miles are given away at no cost

Answer

A report generated by the airline showing total miles earned

Answer

A penalty assessed when miles are redeemed below the minimum threshold

Question 3

Which document or identifier does a customer need to ensure miles are credited to their account when booking a ticket?

Accepted Answer

Frequent flyer membership number

Answer

Passport number

Answer

TSA PreCheck number

Answer

Travel insurance policy number

Question 4

A customer booked a ticket but forgot to add their frequent flyer number before flying. What should a customer service agent advise them to do?

Accepted Answer

Submit a retroactive mileage credit request, usually within a set window after the flight

Answer

Miles cannot be added retroactively under any circumstances

Answer

File a formal complaint with the Department of Transportation

Answer

Open a new loyalty account and the miles will auto-transfer

Question 5

What is a 'co-branded credit card' in the context of airline loyalty programs?

Accepted Answer

A credit card issued jointly by an airline and a bank that earns airline miles on purchases

Answer

A credit card issued solely for airport lounge access

Answer

A card used exclusively at airline ticket counters

Answer

A prepaid card loaded with miles for use by unaccompanied minors

Question 6

Elite qualifying miles (EQMs) differ from redeemable miles in what key way?

Accepted Answer

EQMs are used to attain or maintain elite status and generally cannot be redeemed for awards

Answer

EQMs can be transferred to hotel programs; redeemable miles cannot

Answer

EQMs are worth more per mile when redeeming for upgrades

Answer

EQMs expire after 90 days while redeemable miles never expire

Question 7

A member calls to redeem miles for a flight and is told the route requires a fuel surcharge in addition to the miles. What should the agent explain?

Accepted Answer

Some airlines pass fuel surcharges or carrier-imposed fees through to award ticket redemptions

Answer

Fuel surcharges on award tickets are illegal under US law

Answer

Fuel surcharges only apply to first-class award bookings

Answer

The surcharge will be automatically waived for elite members in all cases