ACC Questioning Techniques & Active Listening Flashcards
6 cards from real ACC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 ACC Questioning Techniques & Active Listening flashcards as text
Which type of question is MOST aligned with ICF coaching standards because it opens new perspectives for the client?
Answer: Powerful open-ended question
Powerful open-ended questions invite clients to reflect deeply and explore new possibilities rather than confirming existing views.
Active listening in coaching primarily involves:
Answer: Being fully present and noticing verbal and nonverbal cues
Active listening means the coach is fully present, attending to tone, energy, and underlying meaning — not just the words spoken.
When a client goes silent after a powerful question, the coach should:
Answer: Allow the silence and trust the client is processing
Silence often signals deep reflection; a skilled coach holds the space patiently rather than interrupting the client's process.
A coach notices the client's tone sounds deflated despite saying things are 'fine.' The best response is:
Answer: Gently reflect the observed discrepancy between tone and words
Acknowledging the gap between a client's words and their energy opens honest dialogue without judgment.
Which listening level focuses on the client's words, feelings, values, and what is NOT being said?
Answer: Level 3 – Global Listening
Level 3 (Global Listening) encompasses the full environment — energy, body language, emotions, and subtle cues beyond just words.
Which question best exemplifies a 'scaling question' used in coaching?
Answer: On a scale of 1–10, how confident are you in this plan?
Scaling questions help clients quantify their feelings or progress, making abstract states concrete and actionable.