Practice Test GeeksACC - Airline Customer Service Practice Test
← All ACC Flashcard Decks

ACC Fare Rules and Reservation Systems Questions and Answers Flashcards

6 cards from real ACC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 ACC Fare Rules and Reservation Systems Questions and Answers flashcards as text

  1. What does the booking class code 'Y' typically represent in airline reservation systems?

    Answer: Full-fare economy class

    Booking class 'Y' is the standard full-fare economy class code used in most airline GDS and reservation systems.

  2. Which global distribution system (GDS) is most widely used by US airline customer service agents?

    Answer: Sabre

    Sabre is the dominant GDS in the US market and is used by the majority of American airline agents and travel agencies.

  3. What is a 'PNR' in airline reservations?

    Answer: Passenger Name Record

    A Passenger Name Record (PNR) is the unique booking file in a GDS that stores all itinerary and passenger details.

  4. A ticket with a 'NONREF' fare condition means the passenger:

    Answer: Cannot receive a refund

    'NONREF' is a fare restriction indicating the ticket has no refund value if the passenger cancels or does not travel.

  5. What is the standard IATA baggage allowance code used on a ticket to indicate one free checked bag?

    Answer: 1PC

    IATA uses the 'PC' (piece concept) system, so '1PC' indicates one free piece of checked baggage is allowed.

  6. When a fare requires a minimum stay, what is the most common minimum stay rule on US domestic tickets?

    Answer: Saturday night stay

    Many discounted US domestic fares historically required a Saturday night stay to prevent business travelers from undercutting corporate fares.