ACC Airport Security and Compliance Questions and Answers Flashcards
6 cards from real ACC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 ACC Airport Security and Compliance Questions and Answers flashcards as text
What action should an airline agent take if a passenger at the gate appears to be under the influence of alcohol?
Answer: Deny boarding and document the incident, as FAR 121.575 prohibits boarding intoxicated passengers
FAR 121.575 prohibits airlines from allowing visibly intoxicated passengers to board; the agent must deny boarding and file an incident report.
Under the Air Carrier Access Act (ACAA), airlines are required to:
Answer: Provide passengers with disabilities equal access to air travel services without charging extra fees
The ACAA mandates non-discriminatory treatment of passengers with disabilities, including free assistance services, without imposing surcharges for required accommodations.
What is the minimum age to travel as an unaccompanied minor (UM) on most US major airlines?
Answer: 5 years old
Most US major carriers set 5 years as the minimum age for the unaccompanied minor program, requiring a parent or guardian to complete UM paperwork at check-in.
Which federal regulation requires airlines to make a public address announcement listing the non-stop route if a flight diverts?
Answer: DOT's 14 CFR Part 259 requires passenger notifications for diversions
14 CFR Part 259 (Customer Service Plan regulations) requires airlines to notify passengers promptly about diversions, including the reason and expected next steps.
According to DOT rules, how quickly must airlines acknowledge a consumer complaint submitted in writing?
Answer: Within 30 days of receipt
DOT regulations require airlines to acknowledge written consumer complaints within 30 days and provide a substantive response within 60 days.
If a passenger's flight is cancelled and the airline cannot rebook them within a reasonable time, under DOT rules the passenger is entitled to:
Answer: A full refund to the original form of payment, even for non-refundable tickets
DOT rules require airlines to offer a full cash refund when a flight is cancelled and the airline cannot provide acceptable alternative transportation, regardless of ticket type.