Communication & Stakeholder Relations Flashcards
7 cards from real ACC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
Which element is MOST critical to include in a resident's activity care plan to support effective stakeholder communication?
Answer: Individualized goals, preferences, and measurable outcomes
Individualized goals and measurable outcomes ensure all stakeholders understand the resident's specific activity needs and progress.
A resident with limited English proficiency joins the facility. The activity consultant should FIRST:
Answer: Identify available interpreter services and culturally appropriate activities
Accessing interpreter services and culturally relevant activities ensures equitable participation and person-centered care.
During a community volunteer orientation, the activity consultant should emphasize which communication guideline ABOVE all others?
Answer: Maintain resident confidentiality and HIPAA compliance at all times
HIPAA compliance and confidentiality are non-negotiable requirements that must be prioritized in every volunteer orientation.
A resident's behavior in group activities has become increasingly disruptive. After speaking with the resident privately, the NEXT step is to:
Answer: Consult with the interdisciplinary team to explore underlying causes and solutions
Interdisciplinary consultation addresses behavioral changes holistically, considering medical, psychological, and environmental factors.
When conducting a resident council meeting, the activity consultant's role is BEST described as:
Answer: Facilitator who supports resident voice and ensures follow-up on concerns
The activity consultant facilitates resident council meetings to empower resident voice and ensure accountability on raised concerns.
Which stakeholder communication strategy BEST supports a newly admitted resident's adjustment to the facility?
Answer: Conducting a welcome interview with the resident and family within 14 days of admission
An early welcome interview gathers preferences and builds rapport, easing the resident's transition and guiding individualized programming.
A resident requests that their activity participation records not be shared with their adult child. The activity consultant should:
Answer: Honor the resident's right to confidentiality if they retain decision-making capacity
Competent residents have the right to control who accesses their personal information, including activity records.