Communication & Stakeholder Relations Flashcards
7 cards from real ACC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
A new resident's family insists the resident should not participate in any religious activities. The activity consultant should FIRST:
Answer: Document the family's preference and discuss resident's own wishes privately
Documenting family preferences while separately exploring the resident's personal wishes respects both family concerns and resident autonomy.
Which approach BEST supports effective communication with a resident who has aphasia?
Answer: Use picture boards, simple questions, and allow extra response time
Augmentative communication tools combined with patience help residents with aphasia express preferences meaningfully.
An activity consultant notices a CNA frequently dismisses residents during activity transitions. The BEST course of action is to:
Answer: Document observations and address concerns with the charge nurse privately
Reporting observations through proper professional channels protects residents while maintaining workplace respect.
Before implementing a new activity program, the activity consultant should FIRST:
Answer: Assess resident interests and gather stakeholder input from staff and families
Gathering resident interest and stakeholder input ensures programs are relevant, supported, and more likely to succeed.
When presenting activity outcomes to administration, the MOST persuasive communication strategy is to:
Answer: Combine quantitative participation data with qualitative resident outcomes
Blending data with narrative outcomes demonstrates both program value and direct resident impact to decision-makers.
A resident's family sends a formal complaint letter about perceived lack of individualized programming. The MOST appropriate initial response is to:
Answer: Acknowledge the concern, review the resident's care plan, and schedule a meeting
Acknowledging the complaint, reviewing the care plan, and scheduling a meeting demonstrates responsiveness and commitment to individualized care.
Which situation MOST requires the activity consultant to make a mandatory report to the state?
Answer: A resident discloses that a staff member struck them
Disclosure of physical abuse by a staff member triggers mandatory reporting obligations under elder abuse laws.