Communication & Stakeholder Relations Flashcards
7 cards from real ACC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
When communicating activity schedules to residents with hearing impairments, which accommodation is MOST effective?
Answer: Provide written and visual schedules in large print
Written and visual schedules with large print ensure residents with hearing impairments have full access to activity information independently.
A family member repeatedly contacts staff outside of business hours with concerns about their loved one's activity participation. The BEST response is to:
Answer: Establish clear communication boundaries while offering scheduled check-ins
Setting professional boundaries while offering structured communication times respects both staff limits and family concerns.
Which documentation practice BEST supports continuity when an activity consultant is absent?
Answer: Maintaining standardized progress notes and care plans accessible to coverage staff
Standardized, accessible documentation ensures any covering staff can understand residents' preferences and participation status.
During a care conference, the social worker and activity consultant disagree on a resident's social engagement goals. The MOST professional resolution is to:
Answer: Discuss both perspectives and collaboratively determine the most resident-centered goal
Interdisciplinary collaboration centered on resident needs produces the most effective and holistic care plans.
A resident's cognitive status has declined, making it difficult for them to verbally communicate preferences. The activity consultant should PRIMARILY rely on:
Answer: Nonverbal cues, behavioral observations, and family input combined
Multiple data sources including nonverbal cues and family input best capture preferences for residents with diminished verbal capacity.
Which communication technique is MOST effective when leading a group activity with residents who have varying cognitive levels?
Answer: Simplify language and check for understanding frequently throughout
Simple language with frequent comprehension checks ensures inclusive participation across varying cognitive abilities.
When a resident refuses to participate in any activities and becomes withdrawn, the activity consultant's FIRST communication step should be:
Answer: Engage the resident one-on-one to explore the reasons for withdrawal
Direct, empathetic one-on-one conversation helps identify underlying causes of withdrawal before escalating interventions.