Do's and Don'ts Flashcards
7 cards from real 8100 Professional Level Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Do's and Don'ts flashcards as text
What should you DO when responding to a difficult customer?
Answer: Stay calm and listen actively
Staying calm and listening de-escalates tension and finds a resolution.
Which is a DON'T regarding workplace deadlines?
Answer: Don't wait until the last minute without communicating delays
Failing to flag delays leaves the team and clients without time to adjust.
What should you DO when dressing for a professional environment?
Answer: Follow the organization's dress code
Adhering to the dress code shows respect for the workplace and its standards.
Which is a DON'T in professional written communication?
Answer: Don't use offensive or discriminatory language
Offensive language is unprofessional and can create legal and ethical issues.
What should you DO when receiving constructive criticism?
Answer: Listen openly and consider the feedback
Receiving feedback with an open mind supports professional growth.
Which is a DON'T regarding company resources?
Answer: Don't use company equipment for unauthorized personal gain
Misusing company resources for personal benefit breaches professional ethics.
What should you DO when collaborating on a team project?
Answer: Share credit and communicate openly
Sharing credit and communicating openly strengthens trust and teamwork.