Communication & Stakeholder Relations Flashcards
7 cards from real 70-413 Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
A project manager must communicate a server infrastructure upgrade to non-technical executives. Which communication approach is most appropriate for the 70-413 exam context?
Answer: Present a high-level summary focusing on business impact and risk mitigation
Non-technical executive stakeholders require high-level, business-impact-focused summaries rather than technical details.
During a Windows Server 2012 R2 migration project, a stakeholder requests weekly status reports. Which artifact best satisfies this requirement?
Answer: A status report covering milestones completed, upcoming tasks, risks, and issues
A structured status report covering milestones, upcoming work, risks, and issues is the standard stakeholder communication artifact.
A change advisory board (CAB) requires documentation before approving a server infrastructure change. What should be included in the change request?
Answer: Business justification, risk assessment, rollback plan, and implementation steps
A complete change request includes business justification, risk assessment, rollback plan, and implementation steps for CAB review.
After completing a server infrastructure deployment, which document should be handed off to operations stakeholders?
Answer: As-built documentation reflecting the actual deployed configuration
As-built documentation captures the actual deployed configuration and is the critical handoff artifact to operations teams.
A stakeholder escalation occurs because a Hyper-V cluster deployment is two weeks behind schedule. What is the first recommended action?
Answer: Acknowledge the delay, identify root cause, and present a revised timeline with corrective actions
Escalations require acknowledgment of the issue, root cause analysis, and a revised plan communicated transparently to stakeholders.
Which RACI matrix role is responsible for being informed about infrastructure decisions but has no decision authority?
Answer: Informed
The Informed role receives communication about decisions and outcomes but does not participate in making them.
A server project team uses a RAID (Risks, Assumptions, Issues, Dependencies) log. Who should review and approve updates to this log?
Answer: The project sponsor and key stakeholders
RAID logs contain governance-level information that requires review and sign-off by the project sponsor and key stakeholders.