TMP Project & Service Management 2 — Questions and Answers
Question 1: Which ITIL process is responsible for controlling changes to the IT infrastructure to minimize disruption to telecom services?
- Incident Management
- Change Management (Correct answer)
- Problem Management
- Release Management
Correct answer: Change Management
Change Management controls all changes to IT infrastructure to minimize service disruption while enabling necessary improvements.
Question 2: A telecom project manager discovers the project is 15% over budget at the 50% completion mark. Which EVM metric best describes this situation?
- Schedule Variance (SV) is negative
- Cost Performance Index (CPI) is below 1.0 (Correct answer)
- Schedule Performance Index (SPI) is above 1.0
- Budget at Completion (BAC) is exceeded
Correct answer: Cost Performance Index (CPI) is below 1.0
A CPI below 1.0 indicates that for every dollar spent, less than one dollar of work has been accomplished, confirming the over-budget condition.
Question 3: In telecom service management, what is the primary purpose of a Service Level Agreement (SLA)?
- To define the technical architecture of the network
- To document agreed service expectations between provider and customer (Correct answer)
- To establish internal staffing requirements
- To outline vendor procurement procedures
Correct answer: To document agreed service expectations between provider and customer
An SLA formally documents the agreed-upon service levels, metrics, responsibilities, and remedies between a service provider and customer.
Question 4: Which risk response strategy is most appropriate when a telecom project team decides to purchase insurance for equipment damage during deployment?
- Avoid
- Mitigate
- Transfer (Correct answer)
- Accept
Correct answer: Transfer
Purchasing insurance transfers the financial impact of a risk to a third party, which is the Transfer risk response strategy.
Question 5: A telecommunications carrier must restore a major outage within 4 hours per its SLA. This commitment is best described as a:
- Mean Time Between Failures (MTBF)
- Recovery Time Objective (RTO) (Correct answer)
- Recovery Point Objective (RPO)
- Mean Time to Repair (MTTR)
Correct answer: Recovery Time Objective (RTO)
Recovery Time Objective (RTO) defines the maximum acceptable duration of a service outage before restoration must occur.
Question 6: During a telecom network upgrade project, the team identifies that a key vendor will deliver equipment 3 weeks late. This is an example of which type of project dependency?
- Internal finish-to-start dependency
- External dependency (Correct answer)
- Discretionary dependency
- Mandatory dependency
Correct answer: External dependency
An external dependency arises from factors outside the project team's control, such as a vendor's delivery schedule.
Question 7: Which agile ceremony is specifically designed to inspect the increment and adapt the product backlog based on stakeholder feedback?
- Sprint Planning
- Daily Scrum
- Sprint Review (Correct answer)
- Sprint Retrospective
Correct answer: Sprint Review
The Sprint Review is held at the end of each sprint to demonstrate the increment to stakeholders and gather feedback to update the backlog.
TMP Project & Service Management 2
Which ITIL process is responsible for controlling changes to the IT infrastructure to minimize disruption to telecom services?