TestNav Support and Training 2 — Questions and Answers
Question 1: A student's TestNav session is unexpectedly closed mid-test. What happens to their responses when they resume?
- All responses are permanently lost
- Responses saved up to the last sync point are restored (Correct answer)
- Only the first section is restored
- The student must restart from the beginning
Correct answer: Responses saved up to the last sync point are restored
TestNav automatically syncs and saves student responses at regular intervals, so responses up to the last sync point are restored upon resumption.
Question 2: Which TestNav tool allows test coordinators to monitor active test sessions in real time?
- TestNav Configuration Manager
- Proctor Cache
- TestNav Central
- TestNav Monitor (Correct answer)
Correct answer: TestNav Monitor
TestNav Monitor provides real-time visibility into active student sessions, alerts, and statuses during a test.
Question 3: What should a proctor do if a student's device shows a 'No Network Connection' error during a TestNav session?
- Immediately submit the test on behalf of the student
- Check if proctor caching is enabled and verify the network connection (Correct answer)
- Delete and reinstall TestNav on the device
- Have the student skip all remaining questions
Correct answer: Check if proctor caching is enabled and verify the network connection
The proctor should verify the network connection and confirm whether proctor caching is configured to allow offline functionality.
Question 4: In TestNav, what is the purpose of the 'Proctor Password'?
- It encrypts the test content on the server
- It allows proctors to unlock a student's test or exit TestNav securely (Correct answer)
- It grants access to the TestNav administrative dashboard
- It resets a student's password if forgotten
Correct answer: It allows proctors to unlock a student's test or exit TestNav securely
The Proctor Password is used by test administrators to authorize actions like unlocking a paused test or exiting the TestNav app.
Question 5: A teacher needs to provide an accessibility accommodation that enlarges all test content. Which TestNav feature supports this?
- Highlighter Tool
- Zoom/Magnification setting (Correct answer)
- Color Contrast mode
- Answer Masking
Correct answer: Zoom/Magnification setting
TestNav's Zoom/Magnification setting enlarges all on-screen content, supporting students who need larger text and images.
Question 6: Which of the following best describes the role of Pearson's TestNav support documentation?
- It replaces the need for any training for proctors
- It provides step-by-step guidance for setup, troubleshooting, and administration (Correct answer)
- It is only accessible to district-level administrators
- It is updated once per year regardless of software changes
Correct answer: It provides step-by-step guidance for setup, troubleshooting, and administration
Pearson's TestNav support documentation offers comprehensive step-by-step guidance covering installation, administration, and troubleshooting scenarios.
Question 7: What is the recommended first step when a student cannot log in to TestNav due to an invalid username or password error?
- Reinstall TestNav on the student's device
- Verify the student's credentials in the test management system (Correct answer)
- Call Pearson technical support immediately
- Have the student try logging in on a different device
Correct answer: Verify the student's credentials in the test management system
The first step is to verify the student's login credentials in the test management system to confirm they are correct and the session is active.
TestNav Support and Training 2
A student's TestNav session is unexpectedly closed mid-test.
What happens to their responses when they resume?