STNA Resident Rights and Safety 2 — Questions and Answers
Question 1: A resident refuses to take their scheduled medication. What should the nursing assistant do?
- Administer it anyway to protect the resident's health
- Respect the refusal and report it to the nurse (Correct answer)
- Convince the resident by hiding it in food
- Document the refusal without telling anyone
Correct answer: Respect the refusal and report it to the nurse
Residents have the right to refuse treatment; the nursing assistant must honor this and report it to the nurse for follow-up.
Question 2: Which action best protects a resident's right to privacy during personal care?
- Leaving the door open so staff can assist quickly
- Closing the curtain and explaining each step before touching (Correct answer)
- Performing care quickly without explanation to minimize exposure
- Asking family members to observe to ensure quality care
Correct answer: Closing the curtain and explaining each step before touching
Closing the curtain and explaining care beforehand respects both privacy and dignity.
Question 3: A resident tells you they want to file a complaint about their care. What is the nursing assistant's responsibility?
- Discourage the complaint to avoid trouble for the facility
- Inform the resident of their right to contact the ombudsman (Correct answer)
- Resolve the complaint privately without involving management
- Tell the resident complaints must go through family only
Correct answer: Inform the resident of their right to contact the ombudsman
Residents have the right to voice grievances and must be informed they can contact the long-term care ombudsman.
Question 4: A resident with dementia wanders toward an exit door. What is the safest immediate action?
- Lock the resident in their room to prevent elopement
- Gently redirect the resident away from the exit and notify the nurse (Correct answer)
- Ignore it since the door is locked anyway
- Physically restrain the resident to stop the wandering
Correct answer: Gently redirect the resident away from the exit and notify the nurse
Gentle redirection protects safety while preserving dignity, and the nurse must be notified to address the wandering risk.
Question 5: Which of the following is considered a physical restraint requiring physician order?
- A call light placed within resident reach
- A full side rail raised on both sides of the bed (Correct answer)
- A non-skid mat placed under the resident's feet
- A raised toilet seat used for transfers
Correct answer: A full side rail raised on both sides of the bed
Full bilateral side rails are classified as restraints because they prevent the resident from freely exiting the bed.
Question 6: A resident asks the nursing assistant to keep a secret about abuse from another staff member. What should the CNA do?
- Keep the secret to maintain the resident's trust
- Report the abuse immediately as a mandatory reporter (Correct answer)
- Tell only the accused staff member to resolve it internally
- Wait to see if the resident mentions it again
Correct answer: Report the abuse immediately as a mandatory reporter
CNAs are mandatory reporters and must immediately report all suspected or disclosed abuse, regardless of confidentiality requests.
Question 7: A resident's family member demands to see their loved one's medical chart. What should the nursing assistant do?
- Provide the chart immediately since they are family
- Direct them to the charge nurse or administrator (Correct answer)
- Deny access since only residents may see charts
- Copy the chart and give them the copies
Correct answer: Direct them to the charge nurse or administrator
Medical record access requests from family must be handled by authorized staff who can verify consent and legal authority.
STNA Resident Rights and Safety 2
A resident refuses to take their scheduled medication.
What should the nursing assistant do?