Social Work Case Management & Service Coordination 1 — Questions and Answers
Question 1: What is the primary goal of case management in social work?
- To provide direct psychotherapy to clients
- To develop social welfare policies at the federal level
- To coordinate services and resources to meet individualized client needs (Correct answer)
- To conduct program evaluations for funding agencies
Correct answer: To coordinate services and resources to meet individualized client needs
Case management focuses on coordinating and linking clients to appropriate services across systems to meet their individualized needs.
Question 2: In case management, the 'broker' role primarily involves:
- Providing direct clinical therapy sessions
- Linking clients to appropriate community resources and services (Correct answer)
- Writing grant proposals for the agency
- Conducting formal psychological evaluations
Correct answer: Linking clients to appropriate community resources and services
The broker role focuses on connecting clients with needed community resources rather than providing direct services.
Question 3: Which model of case management is most intensive and integrates both coordination and direct therapeutic services?
- Broker model
- Administrative model
- Clinical case management model (Correct answer)
- Generalist model
Correct answer: Clinical case management model
Clinical case management integrates direct therapeutic services with coordination, making it more intensive than purely administrative models.
Question 4: What does 'wraparound services' refer to in case management?
- Services provided exclusively in inpatient settings
- A comprehensive, individualized approach that coordinates multiple services around a client and family (Correct answer)
- Services focused solely on crisis intervention
- Administrative procedures for case closure
Correct answer: A comprehensive, individualized approach that coordinates multiple services around a client and family
Wraparound is a collaborative, team-based planning process that builds a coordinated array of individualized services around the client and their family.
Question 5: When developing a service plan with a client who has multiple needs, best practice requires the social worker to:
- Determine priorities based solely on clinical expertise
- Develop the plan collaboratively with the client, incorporating their goals and strengths (Correct answer)
- Let available agency services dictate the plan's goals
- Focus exclusively on the client's deficits and risks
Correct answer: Develop the plan collaboratively with the client, incorporating their goals and strengths
Best practice emphasizes client-centered, collaborative service planning that respects self-determination and builds on strengths.
Question 6: The Assertive Community Treatment (ACT) model is primarily designed for:
- Adults with mild anxiety disorders
- Children transitioning out of foster care
- Elderly clients requiring long-term care coordination
- Individuals with serious and persistent mental illness (Correct answer)
Correct answer: Individuals with serious and persistent mental illness
ACT was developed specifically to provide comprehensive, community-based services to individuals with serious mental illness who have difficulty engaging with traditional service systems.
Question 7: Discharge planning in hospital social work primarily involves:
- Deciding when a patient should be readmitted
- Conducting formal psychological assessments
- Preparing clients for a safe transition to appropriate post-discharge care and services (Correct answer)
- Documenting billing information for insurance reimbursement
Correct answer: Preparing clients for a safe transition to appropriate post-discharge care and services
Discharge planning ensures clients move safely from the hospital setting to appropriate post-discharge services and community supports.
Social Work Case Management & Service Coordination 1
What is the primary goal of case management in social work?