SHRM-CP Employee Engagement & Retention 1 — Questions and Answers
Question 1: Which of the following BEST defines employee engagement?
- The emotional commitment employees feel toward their organization and its goals (Correct answer)
- Employee satisfaction with pay and benefits
- The number of years an employee has worked for the organization
- Attendance and punctuality records
Correct answer: The emotional commitment employees feel toward their organization and its goals
Employee engagement is the degree to which employees are emotionally invested in their work and motivated to contribute to organizational success.
Question 2: A stay interview is PRIMARILY used to:
- Understand why engaged employees choose to remain and identify potential retention risks before they leave (Correct answer)
- Document performance improvement plans
- Gather feedback after an employee resigns
- Assess readiness for promotion
Correct answer: Understand why engaged employees choose to remain and identify potential retention risks before they leave
Stay interviews proactively gather information from current employees about what keeps them engaged and what might cause them to leave.
Question 3: Which Maslow hierarchy level do employee recognition programs MOST directly address?
- Esteem needs (Correct answer)
- Physiological needs
- Safety needs
- Belonging needs
Correct answer: Esteem needs
Recognition programs fulfill esteem needs by providing acknowledgment, respect, and a sense of achievement and status.
Question 4: The Net Promoter Score (eNPS) applied to employees measures:
- The likelihood that employees would recommend the organization as a great place to work (Correct answer)
- Employee satisfaction with compensation
- Manager effectiveness ratings
- Training program quality
Correct answer: The likelihood that employees would recommend the organization as a great place to work
The employee Net Promoter Score uses a 0–10 scale to gauge whether employees would recommend the organization to others as an employer.
Question 5: According to Herzberg's Two-Factor Theory, which of the following is a hygiene factor?
- Salary and working conditions (Correct answer)
- Achievement and recognition
- Responsibility
- Advancement opportunities
Correct answer: Salary and working conditions
Herzberg identified salary and working conditions as hygiene factors — their absence causes dissatisfaction, but their presence does not actively motivate.
Question 6: Which engagement driver has consistently been identified as the top predictor of employee intention to stay?
- Quality of the relationship with the direct manager (Correct answer)
- Base compensation level
- Office location and commute time
- Company size
Correct answer: Quality of the relationship with the direct manager
Research consistently shows that the manager-employee relationship is the single strongest predictor of engagement and retention.
SHRM-CP Employee Engagement & Retention 1
Which of the following BEST defines employee engagement?