Project Management Stakeholder Engagement Assessment 2 — Questions and Answers
Question 1: A project manager notices that a key stakeholder has shifted from 'supportive' to 'neutral' on the stakeholder engagement assessment matrix. What is the BEST immediate action?
- Update the risk register to reflect the change
- Schedule a one-on-one meeting to understand the stakeholder's concerns (Correct answer)
- Escalate the issue to the project sponsor
- Reduce the stakeholder's involvement to avoid further disengagement
Correct answer: Schedule a one-on-one meeting to understand the stakeholder's concerns
A direct conversation helps identify the root cause of disengagement before it worsens.
Question 2: Which stakeholder engagement level describes a stakeholder who actively works against the project's success?
- Unaware
- Resistant (Correct answer)
- Neutral
- Opposing
Correct answer: Resistant
In the PMBOK engagement model, 'Resistant' stakeholders are aware of the project but actively work against it.
Question 3: A project team is using a salience model to prioritize stakeholders. Which three attributes does this model assess?
- Power, interest, and influence
- Power, legitimacy, and urgency (Correct answer)
- Authority, resources, and timing
- Engagement, impact, and proximity
Correct answer: Power, legitimacy, and urgency
The salience model evaluates stakeholders based on their power, legitimacy, and urgency to determine priority.
Question 4: During a stakeholder engagement assessment, you find that most stakeholders are 'unaware' of the project. What does this indicate?
- The project is on track with minimal stakeholder concerns
- Communication and engagement efforts need to be significantly increased (Correct answer)
- The project scope is too complex for stakeholders to understand
- Stakeholders are satisfied and require no further updates
Correct answer: Communication and engagement efforts need to be significantly increased
An 'unaware' status means stakeholders lack the information needed to form opinions, requiring active communication efforts.
Question 5: What is the PRIMARY purpose of mapping desired versus current stakeholder engagement levels?
- To document stakeholder contact information for the project directory
- To identify engagement gaps and plan targeted actions to close them (Correct answer)
- To determine which stakeholders should be removed from the project
- To assign stakeholders to specific project work packages
Correct answer: To identify engagement gaps and plan targeted actions to close them
The gap between current (C) and desired (D) engagement levels drives the engagement actions the team must take.
Question 6: A project manager is conducting a stakeholder analysis mid-project and identifies a new influential stakeholder who was missed in initial planning. What is the BEST course of action?
- Continue with the existing stakeholder register and address them at project close
- Add the stakeholder to the register and assess their engagement needs immediately (Correct answer)
- Inform the sponsor and wait for direction before engaging
- Limit the stakeholder's access to project information to maintain control
Correct answer: Add the stakeholder to the register and assess their engagement needs immediately
Stakeholder identification is iterative; newly identified stakeholders should be added and assessed without delay.
Question 7: Which tool is MOST useful for visually grouping stakeholders based on their level of power and interest?
- RACI matrix
- Power/interest grid (Correct answer)
- Stakeholder engagement assessment matrix
- Responsibility assignment matrix
Correct answer: Power/interest grid
The power/interest grid classifies stakeholders into quadrants to help prioritize engagement strategies.
Project Management Stakeholder Engagement Assessment 2
A project manager notices that a key stakeholder has shifted from 'supportive' to 'neutral' on the stakeholder engagement assessment matrix.
What is the BEST immediate action?