PMP Stakeholder Engagement 2 — Questions and Answers
Question 1: A project manager notices that a key stakeholder has shifted from 'supportive' to 'resistant' after a recent scope change. What should the PM do FIRST?
- Escalate the issue to the project sponsor
- Schedule a meeting to understand the stakeholder's concerns (Correct answer)
- Remove the stakeholder from the communication plan
- Proceed with the project and document the resistance
Correct answer: Schedule a meeting to understand the stakeholder's concerns
The PM should first engage the stakeholder directly to understand the root cause of their resistance before escalating or taking other actions.
Question 2: Which document captures the strategies and actions required to promote productive stakeholder involvement in project decisions?
- Stakeholder Register
- Communications Management Plan
- Stakeholder Engagement Plan (Correct answer)
- RACI Matrix
Correct answer: Stakeholder Engagement Plan
The Stakeholder Engagement Plan defines strategies and specific actions to engage stakeholders effectively based on their needs and expectations.
Question 3: During project execution, which process involves communicating and working with stakeholders to meet their needs and address issues as they occur?
- Plan Stakeholder Engagement
- Identify Stakeholders
- Manage Stakeholder Engagement (Correct answer)
- Monitor Stakeholder Engagement
Correct answer: Manage Stakeholder Engagement
Manage Stakeholder Engagement is the executing process group process focused on communicating and working with stakeholders to address issues in real time.
Question 4: A stakeholder who has HIGH interest in the project but LOW power to influence it should be managed by:
- Keeping them informed and monitoring their satisfaction (Correct answer)
- Managing them closely with frequent detailed reporting
- Monitoring them with minimal effort
- Engaging them as key decision makers
Correct answer: Keeping them informed and monitoring their satisfaction
Stakeholders with high interest but low power should be kept informed to maintain their satisfaction while respecting their limited influence.
Question 5: What is the PRIMARY purpose of the stakeholder engagement assessment matrix?
- To assign tasks to stakeholders
- To compare current versus desired engagement levels (Correct answer)
- To document stakeholder contact information
- To calculate stakeholder communication frequency
Correct answer: To compare current versus desired engagement levels
The stakeholder engagement assessment matrix compares current engagement levels (C) against desired engagement levels (D) to identify gaps requiring action.
Question 6: A project manager is working on a project with 12 stakeholders. Partway through, 3 new stakeholders are identified. What must the PM update?
- Only the Communications Management Plan
- The Stakeholder Register and Stakeholder Engagement Plan (Correct answer)
- Only the project charter
- The WBS and resource calendar
Correct answer: The Stakeholder Register and Stakeholder Engagement Plan
New stakeholders require updates to the Stakeholder Register to capture their information and the Stakeholder Engagement Plan to address their specific needs.
Question 7: Which engagement level describes a stakeholder who is aware of the project and its potential impacts but neither supportive nor resistant?
- Unaware
- Resistant
- Neutral (Correct answer)
- Leading
Correct answer: Neutral
A 'Neutral' stakeholder is aware of the project and its impacts but has not taken a supportive or resistant stance.
PMP Stakeholder Engagement 2
A project manager notices that a key stakeholder has shifted from 'supportive' to 'resistant' after a recent scope change.
What should the PM do FIRST?