PMBOK PMBOK Stakeholder Engagement Strategies Questions and Answers 2 — Questions and Answers
Question 1: A project manager discovers that a key stakeholder has shifted from supportive to resistant after a scope change. What should the project manager do FIRST?
- Escalate to the project sponsor
- Conduct a stakeholder analysis to understand the change in position (Correct answer)
- Remove the stakeholder from the communication plan
- Proceed without addressing the concern
Correct answer: Conduct a stakeholder analysis to understand the change in position
Reassessing stakeholder attitudes through analysis helps the project manager understand root causes before taking action.
Question 2: Which tool is MOST appropriate for visualizing the current versus desired engagement levels of stakeholders?
- RACI matrix
- Stakeholder engagement assessment matrix (Correct answer)
- Power/interest grid
- Responsibility assignment matrix
Correct answer: Stakeholder engagement assessment matrix
The stakeholder engagement assessment matrix compares current engagement levels against desired levels for each stakeholder.
Question 3: During project execution, a stakeholder continuously requests changes outside the approved scope. What is the BEST approach?
- Immediately implement the changes to maintain the relationship
- Direct the stakeholder to submit changes through the integrated change control process (Correct answer)
- Ignore the requests until project completion
- Ask the sponsor to remove the stakeholder
Correct answer: Direct the stakeholder to submit changes through the integrated change control process
All change requests must follow the integrated change control process to maintain project integrity while respecting stakeholder input.
Question 4: What is the PRIMARY purpose of a stakeholder register?
- To document contractual obligations of each stakeholder
- To identify stakeholders and record their interests, involvement, and potential impact (Correct answer)
- To assign work packages to stakeholders
- To track stakeholder attendance at meetings
Correct answer: To identify stakeholders and record their interests, involvement, and potential impact
The stakeholder register captures identification, assessment, and classification information for managing stakeholder engagement effectively.
Question 5: A project manager working on a multinational project notices cultural differences are causing communication breakdowns with certain stakeholders. What strategy should be applied?
- Use a single standardized communication approach for consistency
- Tailor communication methods and engagement strategies to account for cultural norms (Correct answer)
- Reduce communication frequency with those stakeholders
- Delegate all cross-cultural communication to local team members
Correct answer: Tailor communication methods and engagement strategies to account for cultural norms
Adapting engagement strategies to cultural contexts improves stakeholder relationships and reduces misunderstandings on global projects.
Question 6: Which stakeholder engagement level describes a stakeholder who is aware of the project but neither supportive nor resistant?
- Unaware
- Resistant
- Neutral (Correct answer)
- Leading
Correct answer: Neutral
A neutral stakeholder is aware of the project and its potential impacts but is not actively supporting or opposing it.
PMBOK PMBOK Stakeholder Engagement Strategies Questions and Answers 2
A project manager discovers that a key stakeholder has shifted from supportive to resistant after a scope change.
What should the project manager do FIRST?