Phone Service Business Business Phone Systems & PBX 1 — Questions and Answers
Question 1: What does PBX stand for in business telephony?
- Private Branch Exchange (Correct answer)
- Public Broadcast Exchange
- Primary Business Exchange
- Packet-Based Extension
Correct answer: Private Branch Exchange
PBX stands for Private Branch Exchange, a private telephone network used within a company.
Question 2: Which type of PBX system uses the internet to route calls instead of traditional phone lines?
- Analog PBX
- Digital PBX
- IP PBX (Correct answer)
- Key System Unit
Correct answer: IP PBX
An IP PBX routes calls over an internet protocol (IP) network rather than traditional PSTN lines.
Question 3: What is the primary advantage of a hosted PBX system for small businesses in the US?
- Requires dedicated on-site hardware
- Eliminates need for on-premises equipment and reduces upfront costs (Correct answer)
- Only works with landline phones
- Requires a T1 line minimum
Correct answer: Eliminates need for on-premises equipment and reduces upfront costs
Hosted PBX systems are managed off-site by a provider, eliminating the need for costly on-premises hardware.
Question 4: What is an auto-attendant feature in a business phone system?
- A live operator who answers all calls
- An automated system that greets and routes callers to the correct department (Correct answer)
- A voicemail-only service
- A call recording feature
Correct answer: An automated system that greets and routes callers to the correct department
An auto-attendant is an automated menu system that answers and routes incoming calls without a live receptionist.
Question 5: Which US federal agency regulates interstate telephone communications for businesses?
- FTC
- FCC (Correct answer)
- OSHA
- SBA
Correct answer: FCC
The Federal Communications Commission (FCC) regulates interstate and international communications in the US.
Question 6: What is a Direct Inward Dialing (DID) number used for in business telephony?
- Routing external calls directly to a specific employee's extension (Correct answer)
- Blocking spam calls
- Recording all incoming calls
- Managing conference bridges
Correct answer: Routing external calls directly to a specific employee's extension
DID allows external callers to dial directly to an individual extension without going through a receptionist.
Phone Service Business Business Phone Systems & PBX 1
What does PBX stand for in business telephony?